Eyewear Specialist - Fit, Lens Options & Patient Care

Alaska Eye Care Centers; Anchorage (AK); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical and dental insurance

Paid time off

Paid holidays off

Résumé du poste

Alaska Eye Care Centers in Anchorage is seeking a skilled optician to assist customers in selecting eyeglasses and fitting lenses, measuring facial features, and explaining lens options. The role includes processing insurance billing and maintaining accurate patient records.

This full-time position follows a Monday–Friday 9:00 AM–6:00 PM schedule, with opportunities to stay current on eyewear trends. Candidates should have ABO certification or be a licensed optician, strong customer service

Qualifications

• Licensed optician or ABO certified.
• High school diploma or equivalent.
• Experience as an Optician or in a similar role is preferred.
• Strong knowledge of eyewear products, including lens options and frame styles.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers.
• Detail-oriented and able to accurately measure and fit eyeglasses.
• Proficient in basic repairs and adjustments on eyewear.
• Familiarity with insurance billing processes and ability to work with insurance providers.
• Basic computer skills, including experience with electronic medical records systems.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Commitment to providing outstanding customer service and exceeding customer expectations.

Responsabilités

• Assist customers in selecting eyeglass frames and lenses based on prescription, face shape, and personal style.
• Take accurate measurements of customers' facial features to ensure proper fitting of eyewear.
• Educate customers on lens options, coatings, and other enhancements to improve vision.
• Order eyeglass frames, lenses, and contact lenses from suppliers, ensuring timely delivery.
• Adjust and repair eyeglasses as needed, including frame adjustments, nose pad replacement, and lens replacements.
• Keep detailed and accurate records of customer information, prescriptions, and transactions.
• Process insurance claims and billing for eyewear purchases and services.
• Maintain a clean and organized dispensing area, ensuring eyewear displays are well-stocked and visually appealing.
• Stay updated on the latest trends and advancements in eyewear to provide the best recommendations to customers.
• Provide exceptional customer service, addressing any concerns or issues promptly and professionally.

Connaissances

Customer service

Eyewear knowledge

Communication

Detail-oriented

Multitasking

Formation

High school diploma or equivalent

ABO certification

Licensed optician

Outils

EMR systems

Description du poste

Alaska Eye Care Centers in Anchorage is seeking a skilled optician to assist customers in selecting eyeglasses and fitting lenses, measuring facial features, and explaining lens options. The role includes processing insurance billing and maintaining accurate patient records.

This full-time position follows a Monday–Friday 9:00 AM–6:00 PM schedule, with opportunities to stay current on eyewear trends. Candidates should have ABO certification or be a licensed optician, strong customer service