Eyewear Sales & Keyholder — Customer Experience Leader

Nationalvision1; Philadelphia (Philadelphia County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Paid Time Off & Company Holidays

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision is seeking a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals. You will help customers select eyewear, dispense glasses and contacts where permitted, and educate on lens care. Maintain records and handle orders, phone inquiries, and merchandised displays.

In this role, you’ll work in a fast-paced environment with opportunities for training, growth, and a comprehensive benefits package to support you and your family.

Qualifications

• 1+ year of retail or customer service experience.
• High School Diploma or equivalent required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide excellent customer service while supporting store sales goals.
• Help customers select eyewear based on lifestyle, prescription, and budget.
• Dispense eyeglasses and contact lenses and provide lens training as permitted by state law.
• Educate customers on eyewear and contact lens care.
• Maintain accurate customer and patient records.
• Communicate order status and answer incoming phone calls.
• Keep the store clean, organized, and visually merchandised to brand standards.
• Support inventory control and loss prevention procedures.

Skills

Customer service

Multitasking

Fast-paced environment

Education

High School Diploma or equivalent

Job description

National Vision is seeking a Sales Associate to deliver an exceptional customer experience while supporting store operations and sales goals. You will help customers select eyewear, dispense glasses and contacts where permitted, and educate on lens care. Maintain records and handle orders, phone inquiries, and merchandised displays.

In this role, you’ll work in a fast-paced environment with opportunities for training, growth, and a comprehensive benefits package to support you and your family.