Eyewear Customer Service/Sales Advisor Part Time

MyEyeDr.; Quincy (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate Eyewear Consultants to join their dynamic team. In this role, you will provide exceptional customer service, helping patients select the perfect eyewear while receiving comprehensive training to excel in the optical industry. This position offers a supportive environment where you can thrive and grow your career. With a focus on building relationships and ensuring patient satisfaction, you will play a vital role in enhancing the lives of those in your community. If you have a friendly demeanor and a desire to make a difference, this is the perfect opportunity for you!

Benefits

Vision coverage

Associate discounts on products

Role-specific training programs

Qualifications

• Experience in customer-facing roles is preferred but not required.
• Willingness to learn about the eyewear industry and products.

Responsibilities

• Provide exceptional customer service and assist in eyewear selection.
• Collaborate with team members and doctors for seamless patient experience.

Skills

Customer Service

Sales Skills

Problem Solving

Team Collaboration

Education

High School Diploma

Experience in Retail or Hospitality

Tools

Optometric Tools

Sales Software

Job description

About the role
See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr., you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evening shifts required.

The wage range for this position is $16.10 to $22.20 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.

You Will

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

About You

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience

Growth With Us

• Grow and develop your career through role specific training programs
• Participate in our Vision coverage and associate discounts on our products