Eyewear Customer Service/Sales Advisor

MyEyeDr.; Clearwater (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with competitive company match

Paid time off and paid holidays

Job summary

MyEyeDr. in Clearwater, Florida is looking for an Eyewear Consultant to join our team. In this role, you will provide exceptional customer service, assist patients with eyewear selection, and contribute to a high-quality vision care experience. If you have a passion for helping others and a friendly attitude, we invite you to apply.

You will receive training on industry knowledge, have opportunities for bonuses, and enjoy a comprehensive benefits package including medical coverage and 401(k) matching. Become a part of our dedicated team today!

Qualifications

• Experience in a customer facing or sales related position preferred.
• Proactive problem solver with an entrepreneurial spirit.
• Willingness to learn about the optical industry and products.

Responsibilities

• Provide exceptional customer service by understanding patient needs.
• Assist in eyewear/frame/lens selection and educate patients.
• Deliver sales plan and cultivate patient relationships.

Skills

Customer service

Sales

Problem solving

Team collaboration

Job description

About the role

See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in‑class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.

You Will

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

About You

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient‑centric person who thrives in a fast‑paced environment
• Team player who is willing to collaborate to provide the best patient experience

Growth With Us

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax‑free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.