Eyewear Customer Service/Sales Advisor

MyEyeDr.; Beaver Falls (Beaver County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid time off and paid holidays

Job summary

MyEyeDr. in Beaver Falls is seeking an Eyewear Consultant to deliver exceptional patient care and support the sales process. This role requires a friendly and proactive individual who enjoys working in a fast-paced environment. No optical experience is necessary, as training will be provided. You will collaborate with team members to enhance the patient experience and meet office goals.

Join us for a chance to grow your career with opportunities for bonuses, comprehensive benefits, and a supportive workplace culture.

Qualifications

• Experience in a customer-facing or sales-related position preferred.
• Proactive approach to problem-solving with an entrepreneurial spirit.
• Willingness to learn about the industry, product, and services.

Responsibilities

• Provide patients with exceptional customer service.
• Assist in eyewear/frame/lens selection process.
• Deliver sales plan and office goals through relationship building.

Skills

Customer service

Sales experience

Problem solving

Team collaboration

Attention to detail

Job description

About the role

See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in‑class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required.

You Will

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

About You

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient‑centric person who thrives in a fast‑paced environment
• Team player who is willing to collaborate to provide the best patient experience

Growth With Us

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax‑free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.