Eyewear Consultant I - Cedar Creek Eye Center

Keplr Vision; Virginia (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Keplr Vision is seeking an Eyewear Consultant I to ensure patients receive quality care while guiding them through frame and lens choices. The role emphasizes friendly, knowledgeable service, fitting eyewear correctly, and managing orders and inventory in a fast-paced retail optical environment.

The position requires strong customer service, the ability to educate patients, and a willingness to learn and grow within optical sales. Training will be provided for the right candidate.

Qualifications

• Excellent customer service and personal presentation are required.
• 1+ years of experience preferred.
• Willingness to learn and adapt.

Responsibilities

• Review Physician’s prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose based on medical needs and lifestyle.
• Provide feedback about frame aesthetics.
• Achieve sales goals and quotas while addressing patients’ needs.
• Manage inventory of frames and contacts to ensure variety.
• Measure and fit eyeglasses properly.
• Perform basic adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.

Skills

Customer service

Presentation

Organizational skills

Multitasking

Coachable

Learner mindset

Flexible

Phone etiquette

Optical experience

Job description

Eyewear Consultant I

General Job Description & Responsibilities: The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences with a basic understanding of lens fundamentals.
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Measure and fit eyeglasses properly.
• Perform basic adjustments and repairs of eyewear.
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Willingness to learn and develop new skills
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt