Eyecare Concierge & Patient Experience Specialist

SharpeVision MODERN LASIK & LENS; Renton (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Free LASIK

Medical/Dental/Vision Insurance

14 Days Paid Time Off

9 Paid Holidays

401(k) Plan with 6% Match

Group Life Insurance

Long & Short Term Disability Insurance

FSA/ HSA options

Training & Education Allowance

Employee Recognition Program

A Beautiful Work Environment

Job summary

SharpeVision MODERN LASIK & LENS is seeking a Patient Experience Specialist in Renton, WA. You will deliver exceptional customer service, support patient check-in/out, and help create the SharpeVision experience through clear communication and a patient-first mindset.

The role emphasizes teamwork, adherence to policies, and maintaining a clean, efficient clinic environment while assisting with insurance verifications and scheduling processes.

Qualifications

• High school diploma or GED required; higher degrees preferred.
• No direct healthcare experience required but is highly desired.
• Experience in client-facing customer service or sales in luxury environments is valued.

Responsibilities

• Act with integrity and promote SharpeVision's culture and values.
• Maintain a calm demeanor during high-volume periods.
• Anticipate patient needs and engage with patients to ensure a positive experience.
• Communicate information to the Center Director for coordinated care.
• Deliver superior customer service with a patient-focused approach.
• Follow operational policies and maintain a clean, organized workspace.
• Provide quality care by adhering to health, safety, and sanitation guidelines.

Skills

Customer service

Communication

Attention to detail

Interpersonal skills

Education

High school diploma or GED

Associate or Bachelor’s Degree preferred

Tools

Microsoft Windows

Microsoft Office

Scheduling Software

Job description

SharpeVision MODERN LASIK & LENS is seeking a Patient Experience Specialist in Renton, WA. You will deliver exceptional customer service, support patient check-in/out, and help create the SharpeVision experience through clear communication and a patient-first mindset.

The role emphasizes teamwork, adherence to policies, and maintaining a clean, efficient clinic environment while assisting with insurance verifications and scheduling processes.