EY wavespace AV/Technology Support Specialist

Ernst & Young Advisory Services Sdn Bhd; Cleveland (OH); On-site; USD 60,000 - 110,000; Full time

Job summary

An established industry player is seeking an AV/Technology Support Specialist to provide on-site technical support for meetings and events. This role involves assisting with the deployment of technology solutions, troubleshooting end-user issues, and ensuring smooth operations during firm-sponsored activities. You will leverage your strong analytical and communication skills to manage relationships with vendors and track service requests effectively. Join a forward-thinking company that values integrity and offers a comprehensive Total Rewards package, including medical coverage and retirement plans, while you help build a better working world.

Benefits

Medical Coverage

Dental Coverage

Pension Plans

401(k) Plans

Paid Time Off

Qualifications

• 3-5 years of experience in AV/end user technology support.
• Bachelor's degree in a computer-related field or equivalent experience.

Responsibilities

• Provide on-site support for wavespace functions and meetings.
• Assist with hardware/software deployment and end-user support.
• Track and resolve incidents in the Ticket Management System.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Education

Bachelor's degree in computer-related field

Tools

MURAL

Miro

Slido

Ticket Management System

Job description

Location: Cleveland

Date: 4 Mar 2025

Requisition ID: 1586988

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you.

Technology has always been at the heart of what we do at EY. We need technology to keep an organization the size of ours working efficiently. We have 400,000 people in more than 140 countries, all of whom rely on secure technology to do their jobs every single day. Technology solutions are integrated into the client services we deliver and are key to us being more innovative as an organization.

Client Technology (CT) - focuses on developing new technology services for our clients.

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services.

Information Security (Info Sec) - Info Sec prevents, detects, responds, and mitigates cyber-risk, protecting EY and client data.

The opportunity

The EY wavespace AV/Technology Support Specialist will act as a dedicated on-site support wavespace specialist and technical first point of contact for meetings and events held in their respective geographic area. In this role, they should deliver quality client service, be equipped with appropriate knowledge, and be well-versed technically in EY’s technology landscape.

Your key responsibilities

• Assists with local on-site and off-site support for firm-sponsored wavespace functions/meetings.
• Assist with the deployment of hardware and software to end users.
• Assist with provisioning and de-provisioning processing.
• Assist with the repair of end-user hardware and/or lab hardware.
• Support technology applications including MURAL, Miro, Slido, etc.
• Support AV components and software.
• Communicate and manage relationships with vendors.
• Track and resolve all related incidents and service requests in the Ticket Management System.
• Maintain a thorough understanding of the EY Technology organization and service offerings.

Skills and attributes for success

• Strong analytical skills to address end-user incidents.
• Excellent communication, interpersonal, organizational, and time management skills.
• Ability to work effectively with all levels of end users and IT personnel.

To qualify for the role you must have

• Education: Bachelor's degree in computer-related field or equivalent work experience.
• Experience: Approximately 3-5 years of experience in AV/end user technology support.
• Certification Requirements: Certified Technology Specialist (CTS) or similar industry certifications desirable.

What we offer

The salary range for this job in most geographic locations in the US is $60,400 to $109,600. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people, and society.