Extra Room Attendant

Highgate; New York (NY); On-site; Full time

Job summary

A leading hospitality management company is seeking an Extra Room Attendant in New York City. The role involves maintaining clean and attractive guestrooms while providing excellent service to guests. Candidates should possess a high school diploma and effective communication skills. This is an hourly position with a competitive pay range.

Qualifications

• Hotel or related experience preferred.
• Ability to stand throughout the shift.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping cleaning carts for the next day.
• Ensure guest satisfaction.

Skills

Communication

Education

High School diploma

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20B and generates over $5B in revenues. The company provides guidance through all stages of the hospitality property cycle, from planning to disposition. Highgate develops bespoke hotel brands and uses proprietary revenue management tools to optimize performance and asset value. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: New York City, NY

Overview: The Extra Room Attendant is scheduled as needed and responsible for maintaining clean, attractive guestrooms while providing attentive, courteous, and efficient service to guests.

Responsibilities:

1. Thoroughly clean guestrooms according to standards.
2. Complete pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning carts for the next day.
6. Replenish chemical bottles.
7. Report missing items (e.g., irons, hair dryers) to Housekeeping Supervisor/Manager.
8. Report maintenance issues immediately.
9. Handle Lost and Found items per standards.
10. Ensure guest satisfaction.

Qualifications:

• High School diploma or equivalent and/or hotel or related experience preferred.
• Ability to exert up to 50 pounds occasionally, and 20 pounds frequently or constantly.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills in an attentive, friendly, courteous, and service-oriented manner.

Hourly rate: $29.15 - $38.87