Extra Help Event Attendant - 50 Vacancies

University of Illinois Springfield; Springfield (IL); On-site; USD 22,730 - 32,373; Part time

Job summary

The University of Illinois Springfield is seeking Extra Help Event Attendants to provide event-related services. Responsibilities include assisting with event parking, serving at the concession stand, and managing merchandise sales. Candidates must demonstrate exceptional customer service skills and be able to work cooperatively with diverse groups.

Applicants should have a high school diploma, with some college preferred, and be at least 18 years old. This role requires standing for extended periods and may involve physical demands such as lifting.

Qualifications

• Must have an age of 18 years minimum for all positions or 21 years for driving.
• Exceptional customer service to diverse groups required.

Responsibilities

• Assist in event parking setup and patron assistance.
• Serve at concession stand and manage sales transactions.
• Help with artist merchandise sales and access control.

Skills

Customer service skills

Interpersonal communication

Positive attitude

Education

High school diploma

Some college preferred

Job description

Posting Category

About UIS: Located in the state capital, the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4,000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at http://www.uis.edu .

Application Deadline

Open Until Filled

Hourly Rate

$20.00

Summary

Extra Help Event Attendants provide event related services in a variety of different areas of operations including: concession stand, merchandise sales, artist runner and access control.

Duties & Responsibilities

• Parking Attendant (Non-Driving): Assist in setting up traffic cones and signs for event parking and VIP parking. Provide general patron assistance and directions into the building and to events. Monitor parking lot for available parking spaces. Assist in tearing down traffic cones and signs at the end of the shift. Provide patron assistance exiting the building, to cars, and exiting the University.
• Concession Stand Attendant (Non-Alcohol): Serve as the primary point of contact for customer service and sales at events. Prepare the concession stand for sales, ensuring all areas are clean and stocked. Operate point of sale systems, cash drawers, and credit card machines. Take orders for beverages and food items, finalize sales, and restock products. Shut down and reconcile point of sale systems and cash drawers. Clean all machines, countertops, and other work areas. Ensure the concession stand is ready for the next use.
• Merchandise Seller: Act as the PAS representative in fulfilling artist merchandise sales. Work with artist’s representative to prepare and sell merchandise. Operate point of sale systems, cash drawers, and credit card machines. Assist with finalizing product counts and shutting down merchandise areas. Clean all work areas.
• Artist Attendant (Non-Driving): Assist in fulfilling the needs of the artists and their traveling staff. Prepare and monitor hospitality rooms, stock supplies, and clean hospitality areas. Monitor access control at backstage doors and other specified areas.
• Artist Runner/Attendant (Driving): Fulfill all duties of the Artist Attendant role. Run errands and fulfill hospitality contracts. Drive members of the artist’s team locally (vehicle provided by the university).
• Access Control Attendant: Ensure patrons, artists, and staff follow policies and procedures for accessing event areas. Place signage and access control features, scan tickets, review credentials, and inspect packages. Guide patrons through metal detectors and request UIS Police assistance if necessary.

Minimum Qualifications

High school diploma, some college preferred. Age requirement: 18 years old minimum for all positions OR 21 years old for driving positions as indicated above. UIS background check – must pass prior to starting work. AED (Automated External Defibrillator) training (provided). Cash handling and credit card training for applicable positions (provided). Applicants must be able to provide exceptional customer service to diverse groups of people including: the public, students, event promoters, and University department representatives. Must have a positive friendly attitude, be clean and well-groomed, possess good interpersonal communication skills, and remain calm while managing a life safety evacuation or other emergency.

Knowledge, Skills & Abilities

Standing for long periods of time. Occasional lifting, up to 30 lbs.

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Rarely
• Lifting: Frequently
• Carrying: Frequently
• Pushing: Frequently
• Pulling: Frequently
• Climbing: Rarely
• Balancing: Rarely
• Stooping: Occasionally
• Kneeling: Occasionally
• Crouching: Occasionally
• Crawling: Rarely
• Reaching: Occasionally
• Handling: Frequently
• Grasping: Frequently
• Feeling: Occasionally
• Talking: Frequently
• Hearing: Frequently
• Repetitive Motions: Frequently
• Eye/Hand/Foot Coordination: Frequently
• Taste/Smell: Rarely
• Performing Manual Tasks: Frequently

Employment Policies and other information

The University of Illinois System is an equal opportunity, affirmative action employer dedicated to building a community of excellence, equity, and diversity. We are committed to fostering an inclusive environment and we welcome applications from qualified individuals of all backgrounds and identities. The University of Illinois System does not discriminate against any applicant or employee based on their real or perceived race, color, religion, sex, national origin, ancestry, age, order of protection status, genetic information, marital status, disability, sexual orientation including gender identity, unfavorable discharge from the military or status as a protected veteran and will comply with all federal and state nondiscrimination, equal opportunity and affirmative action laws, orders and regulations. Visit University of Illinois Non-Discrimination Statement.

The University of Illinois System conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

UIS employment in this role is not covered by Social Security, and instead, is covered by the State Universities Retirement System.

This position is not eligible for benefits.

• You do not pay Social Security taxes and your earnings will not be on your Social Security record. (Your record will, however, show your Medicare wages.)
• Your pension from the State Universities Retirement System may affect the amount of your:
• Social Security benefit
• Social Security benefit as a spouse