External Title Account Program Engineer (Amazon)

Daifuku North America; Grand Rapids, Northern (MI, KY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health, Vision, Dental, 401k

FSA/HSA Options

Employee Assistance Program

Job summary

Daifuku Intralogistics America Corporation in Grand Rapids, MI, seeks an Account Program Engineer to lead the technical direction for strategic accounts, owning customer specifications and ensuring solution consistency across a portfolio of projects.

You will guide multidisciplinary teams, align with the Account Executive and Account Manager, and drive repeatable engineering design standards while improving quality and reducing risk. Domestic travel up to 35% within North America is required.

Qualifications

• Bachelor's degree in Mechanical/Industrial/Electrical/Systems Engineering or equivalent.
• Minimum 10 years in material handling automation or related industries.
• Experience with Autodesk products and SolidWorks preferred.

Responsibilities

• Lead systems engineering on large, complex projects and own customer specs.
• Provide technical leadership across multidisciplinary teams and with customers.
• Maintain specification repositories and manage revisions.
• Drive repeatable engineering designs and standards.

Skills

Systems engineering

Leadership

Communication

Mentor engineers

Cross-functional collaboration

Education

Bachelors in Engineering

Engineering experience 10+ yrs

Tools

Autodesk AutoCAD

SolidWorks

MS Project

Job description

Overview

About Us

Daifuku Intralogistics America Corporation is a leading provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs a full spectrum of intralogistics solutions to meet client needs. These include leading-edge conveyor and sortation systems, voice- and light-directed order fulfillment equipment, a suite of warehouse controls & execution software, robotics, Automated Storage and Retrieval Systems (AS/RS), mezzanines, and structures, all backed by critical round-the-clock service and support.

If you want to join a team of industry leading experts who want to create an impact on the future of material handling solutions, we want to hear from you!

Position Summary

The Account Program Engineer serves as the primary technical leader for a strategic customer account, maintaining ownership of the customer's specifications, qualification requirements, and solution consistency across a portfolio of projects throughout the customer’s network. This position provides technical leadership and direction across multidisciplinary engineering teams while remaining an active hands‑on contributor. In partnership with the Account Executive and Account Program Manager, this role is responsible for ensuring system performance, technical alignment, specification compliance, and application of best practices across all customer projects. By driving standardized and repeatable solutions, this role improves quality, increases efficiency, reduces risk, and delivers a consistent customer experience while strengthening a long‑term strategic partnership.

Responsibilities

• Perform Systems Engineering responsibilities on large and complex projects as business demands require.
• Support the Applications team, as required, with hardware and system configurations for unique, high risk, or critical solutions.
• Support the Sales team with engineering resource planning and capacity forecasting.
• Recommend staffing strategies based on customer pipeline forecasts, project complexity, and technical requirements.
• Own the management and interpretation of customer technical specifications.
• Maintain controlled specification repositories and revision tracking systems.
• Internalize customer specification requirements and communicate changes to project teams.
• Lead technical discussions, specification reviews, design approvals, and exception management with customers.
• Drive development and adoption of repeatable engineering design solutions and standards.
• Identify opportunities to improve engineering quality, reduce project risk, and increase first‑pass yield.
• Support vendor selection, evaluation, and qualification activities for strategic customer programs.
• Act as the primary point of contact for technical escalations, gaps, and issue resolution.
• Support and manage customer escalations in coordination with the Account Program Manager and Account Executive.
• Audit engineering deliverables for specification compliance, standards adherence, and integration risks.
• Audit engineering processes and workflows to identify productivity improvements and best practices.
• Collaborate with Product Development to obtain customer qualification for new products and technologies.
• Evaluate opportunities for preassembly and modularization strategies that improve installation efficiency and project execution.
• Domestic travel up to 35% in North America, mostly within the Continental United States.

Qualifications

Education and Experience Requirements:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Systems Engineering, or related engineering experience, or equivalent relevant experience
• Minimum of 10 years of experience in material handling automation, intralogistics, warehouse automation, or related industries.
• Experience with Autodesk Products (i.e. AutoCAD, Revit, Navisworks) preferred and/or SolidWorks proficiency
• Proficiency with Microsoft Office Suite and Microsoft Project

Knowledge, Skills and Abilities Requirements:

• Ability to lead/influence multiple teams and accomplish project goals effectively
• Mentor engineers and provide technical guidance throughout the organization
• Ability to handle multiple project assignments and adapt to changing priorities in a fast‑paced, results‑oriented environment
• Ability to interface effectively with internal and external customers, vendors, consulting engineers, architects, and installers
• Strong verbal and written communication skills
• Strong customer‑facing communication and presentation skills
• Strategic thinking
• Demonstrate high level of emotional intelligence
• Team‑oriented and collaborative
• Self‑motivated, detail‑oriented, and results driven
• Ability to learn new technology
• Strong Organizational and prioritization skills
• Strong systems engineering and solution architecture capabilities
• Strong customer‑facing communication and presentation skills
• Strong understanding of engineering standards, specifications, and quality assurance processes.
• Advanced problem‑solving and analytical skills.

Benefit Information:

• Many great benefits to include Health/Vision/Dental/401k with Employer Match
• FSA/HSA Options
• Employee Assistance Program

EOE Minorities/Women/Disabled/Veterans

Federal Contractor

Job Posting Min Salary

USD $120,000.00

Job Posting Max Salary

USD $140,000.00