Account Program Engineer (Amazon)

Daifuku North America

Eastmont (MI)

On-site

USD 120,000 - 140,000

Full time

8 days ago

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Benefits offered by this job

Health/Dental/Vision

401k with Employer Match

FSA/HSA Options

Employee Assistance Program

Job summary

Daifuku North America is seeking an Account Program Engineer to serve as the technical lead for a strategic customer account. You will own customer specifications, coordinate engineering teams, and ensure solution consistency across projects within the customer network.

You will partner with Account Executives and Managers to ensure system performance and adherence to standards, driving repeatable designs and a strong, long-term partnership across North America.

Qualifications

Bachelor’s degree in a related engineering field or equivalent experience.
Minimum 10 years of experience in material handling automation or intralogistics.
Experience with design software such as AutoCAD, Revit, Navisworks and/or SolidWorks.

Responsibilities

Lead systems engineering on large, complex projects across multidisciplinary teams.
Maintain ownership of customer specifications and ensure compliance across projects.
Drive repeatable engineering design standards and best practices.
Support sales with engineering resource planning and capacity forecasting.
Act as primary technical escalation point and manage customer interactions.

Skills

Systems Engineering

Leadership

Stakeholder management

Customer-facing communication

Strategic thinking

Mentor engineers

Problem solving

Time management

Education

Bachelor’s degree in Mechanical, Industrial, Electrical, or Systems Engineering

Tools

Autodesk AutoCAD

Autodesk Revit

Autodesk Navisworks

SolidWorks

Microsoft Office/Project

Job description

Overview

About Us

Daifuku Intralogistics America Corporation is a leading provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs a full spectrum of intralogistics solutions to meet client needs. These include leading-edge conveyor and sortation systems, voice- and light-directed order fulfillment equipment, a suite of warehouse controls & execution software, robotics, Automated Storage and Retrieval Systems (AS/RS), mezzanines, and structures, all backed by critical round-the-clock service and support.

If you want to join a team of industry leading experts who want to create an impact on the future of material handling solutions, we want to hear from you!

Position Summary

The Account Program Engineer serves as the primary technical leader for a strategic customer account, maintaining ownership of the customer's specifications, qualification requirements, and solution consistency across a portfolio of projects throughout the customer’s network. This position provides technical leadership and direction across multidisciplinary engineering teams while remaining an active hands‑on contributor. In partnership with the Account Executive and Account Program Manager, this role is responsible for ensuring system performance, technical alignment, specification compliance, and application of best practices across all customer projects. By driving standardized and repeatable solutions, this role improves quality, increases efficiency, reduces risk, and delivers a consistent customer experience while strengthening a long‑term strategic partnership.

Responsibilities

Perform Systems Engineering responsibilities on large and complex projects as business demands require.
Support the Applications team, as required, with hardware and system configurations for unique, high risk, or critical solutions.
Support the Sales team with engineering resource planning and capacity forecasting.
Recommend staffing strategies based on customer pipeline forecasts, project complexity, and technical requirements.
Own the management and interpretation of customer technical specifications.
Maintain controlled specification repositories and revision tracking systems.
Internalize customer specification requirements and communicate changes to project teams.
Lead technical discussions, specification reviews, design approvals, and exception management with customers.
Drive development and adoption of repeatable engineering design solutions and standards.
Identify opportunities to improve engineering quality, reduce project risk, and increase first‑pass yield.
Support vendor selection, evaluation, and qualification activities for strategic customer programs.
Act as the primary point of contact for technical escalations, gaps, and issue resolution.
Support and manage customer escalations in coordination with the Account Program Manager and Account Executive.
Audit engineering deliverables for specification compliance, standards adherence, and integration risks.
Audit engineering processes and workflows to identify productivity improvements and best practices.
Collaborate with Product Development to obtain customer qualification for new products and technologies.
Evaluate opportunities for preassembly and modularization strategies that improve installation efficiency and project execution.
Domestic travel up to 35% in North America, mostly within the Continental United States.

Qualifications

Education and Experience Requirements:

Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Systems Engineering, or related engineering experience, or equivalent relevant experience
Minimum of 10 years of experience in material handling automation, intralogistics, warehouse automation, or related industries.
Experience with Autodesk Products (i.e. AutoCAD, Revit, Navisworks) preferred and/or SolidWorks proficiency
Proficiency with Microsoft Office Suite and Microsoft Project

Knowledge, Skills and Abilities Requirements:

Ability to lead/influence multiple teams and accomplish project goals effectively
Mentor engineers and provide technical guidance throughout the organization
Ability to handle multiple project assignments and adapt to changing priorities in a fast‑paced, results‑oriented environment
Ability to interface effectively with internal and external customers, vendors, consulting engineers, architects, and installers
Strong verbal and written communication skills
Strong customer‑facing communication and presentation skills
Strategic thinking
Demonstrate high level of emotional intelligence
Team‑oriented and collaborative
Self‑motivated, detail‑oriented, and results driven
Ability to learn new technology
Strong Organizational and prioritization skills
Strong systems engineering and solution architecture capabilities
Strong customer‑facing communication and presentation skills
Strong understanding of engineering standards, specifications, and quality assurance processes.
Advanced problem‑solving and analytical skills.