External Manufacturing Account Manager

6267-Auris Health Inc. Legal Entity; San Jose (CA); On-site; USD 118,000 - 204,000; Full time

Benefits offered by this job

Vacation –120 hours/year

Parental Leave – 480 hours

Job summary

Johnson & Johnson seeks an External Manufacturing Account Manager to own the end-to-end value stream for Bronch Instruments and Accessories manufacturing, coordinating with R&D, PMO, Quality, and Sourcing. The role partners with global accounts and leads cross-functional tradeoffs in supply chain and manufacturing.

The position requires 8+ years in medical device manufacturing or related fields, strong supplier management, and experience with NPI launches; travel 33-50% primarily to Costa Rica

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum of 8 years’ experience in catheter manufacturing, extrusion manufacturing, equipment development, product management, program management, manufacturing, supply chain, or related functions.
• Experience in supplier management and negotiations.
• Experience leading cross-functional initiatives across product development, manufacturing, sourcing, quality, and commercial operations.
• Experience with NPI product launches and supply chain readiness.
• Knowledge of CFR.21, ISO 13485 and medical device regulatory standards.

Responsibilities

• Own key account management for external manufacturing partnerships.
• Manage communication with external manufacturers to enhance scale-up and reliability.
• Lead supplier change notification processes and drive quality improvements.
• Be the escalation point for quality/cost/biz continuity issues.
• Lead investigations using failure analysis tools.
• Oversee lifecycle changes with key accounts using project management tools.
• Support supplier negotiations with data-driven analyses.
• Mentor account leads and sustaining engineers in manufacturing processes.

Skills

Account management

Supplier negotiations

Cross-functional leadership

Project management

Regulatory knowledge

GMP knowledge

Lean Six Sigma

Spanish language

Education

Bachelor's degree in Mechanical Engineering or related field

MBA or advanced degree (preferred)

Tools

Jira

Smartsheets

Microsoft Project

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Engineering

Job Sub Function: Process Engineering

Job Category: Scientific/Technology

All Job Posting Locations: San Jose, California, United States of America

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Job Description

The External Manufacturing Account Manager is the end-to-end value stream owner of the Bronch Instruments and Accessories (I&A) Supply Chain and Manufacturing for the Monarch Bronchoscopy Robotic System. This role manages key accounts to support the manufacturing operations globally. The External Manufacturing Account manager is the voice of Supply Chain and Manufacturing for their assigned subsystem(s) and partners with R&D, PMO, Quality, Sourcing and other stakeholders in prioritization and cross-functional tradeoff decisions. The role serves as the default point of alignment and escalation for I&A Supply Chain matters while enabling direct collaboration among the teams responsible for execution.

Key Responsibilities

• Own key account management for our Costa Rica external manufacturing partnership.
• Own communication governance with multiple external manufacturers to enhance scale-up, line performance and product reliability.
• Drive change management daily with supplier change notification process utilizing direct report account lead to support changes with supplier quality partners.
• Be the first line of escalation for quality/cost/ business continuity issue resolution with key global accounts.
• Lead SCAPA/CAPA teams for investigations related to technical manufacturing defects using failure analysis tools and methodologies.
• Management of lifecycle management changes with key accounts using project management tools/software (Jira/Smartsheets/Microsoft Project/Gantt Charts etc).
• Support supplier negotiations using a data driven approach.
• Mentor/coach Account Leads and Sustaining Engineers in technical areas related to Catheter/Endoscope Manufacturing/Equipment process issue resolution.
• Line transfer lead from internal manufacturing to external manufacturing partner for future lifecycle iterations.

Qualifications

• Education: Bachelor's degree or equivalent in Mechanical Engineering, Biomerics Engineering, Plastics Engineering, Industrial Engineering, Supply Chain, Operations, Manufacturing, Business, Science or a related field.
• Required: Minimum of 8 years’ experience in catheter manufacturing, extrusion manufacturing, equipment development, product management, program management, manufacturing, supply chain, engineering, or related functions supporting complex hardware products, preferably within the medical device industry.
• Demonstrated ability to develop and drive manufacturing, supply chain, product, and/or lifecycle strategies.
• Experience in supplier management and supplier negotiations.
• Experience leading cross-functional initiatives spanning product development, manufacturing, sourcing, quality, and commercial operations.
• Background in NPI product launch and supply chain readiness.
• Strong business acumen with the ability to balance short-term operational needs against long-term product and supply chain objectives.
• Experience making and influencing tradeoff decisions involving cost, quality, manufacturability, supply continuity, scalability, and product performance.
• Proven ability to influence senior leaders and drive alignment across organizations without direct authority.
• FPX certified, Project Management certified, or equivalent work experience Lean Six Sigma Green Belt Certified Experience managing remote employees.
• Preferred: Relevant advanced degree (MBA, MS, or equivalent).
• Experience in medical devices, robotics, endoscope manufacturing, or other highly regulated and complex manufacturing environments.
• Experience as a Product Manager, Value Stream Leader, Manufacturing Leader, Supply Chain Leader, Commodity Manager, NPI Leader, or similar role with end-to-end ownership responsibilities.
• Deep understanding of CFR.21, ISO 13485 and other applicable medical device regulatory and quality standards.
• Experience developing manufacturing network, sourcing, supplier, make-versus-buy, or capacity strategies for complex electromechanical systems.
• Expertise in design transfer, design controls, supplier change management, configuration management, and regulated product development processes.
• Experience with software development, validation and deployment processes.
• Demonstrated success leading cross-functional teams through significant product, supplier, manufacturing, or lifecycle transitions.
• Lean Six Sigma Black Belt Certified APICs certified in Supplier Management.
• Other: Proficiency in Spanish prefered not required.
• 33-50% travel domestic and international.
• Primary international travel located in Costa Rica and Mexico.

Required Skills

• Agile Manufacturing, Developing Others, Good Manufacturing Practices (GMP), Inclusive Leadership, Leadership, Manufacturing Compliance, Manufacturing Safety, Motivating People, Organizational Project Management, Organizing, Plant Operations, Process Improvements, Resource Planning, Strategic Supply Chain Management, Supply Chain Processes, Tactical Planning, Team Management

Preferred Skills

• Agile Manufacturing
• Developing Others
• Good Manufacturing Practices (GMP)
• Inclusive Leadership
• Leadership
• Manufacturing Compliance
• Manufacturing Safety
• Motivating People
• Organizational Project Management
• Organizing
• Plant Operations
• Process Improvements
• Resource Planning
• Strategic Supply Chain Management
• Supply Chain Processes
• Tactical Planning
• Team Management

Pay

The anticipated base pay range for this position is : $118,000.00 - $203,550.00

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Equal Opportunity Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.