External Job Title Security Ambassador - Petersburg

Visitlive; Petersburg (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

At a leading casino and hotel, the Security Ambassador plays a key role in maintaining guest safety and providing exceptional customer service. This position focuses on creating a welcoming environment, monitoring access points, and responding to various situations to ensure a safe and enjoyable experience for all visitors. Ideal candidates will have a background in security with a strong emphasis on guest relations.

Benefits

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Development & Mentorship Programs

Tuition Reimbursement

Exclusive Discounts on Travel, Services, Goods, and Entertainment

Qualifications

• 1-2 years of security experience with a guest service focus preferred.
• Ability to work in an environment with alcohol and smoking.
• Must secure and maintain licensure as required.

Responsibilities

• Ensure the safety and security of guests and team members.
• Greet guests and check IDs at the entrance.
• Report unusual events or incidents to management.

Skills

Customer service skills

Multitasking

Report writing

Education

High school diploma or GED

Job description

Overview

Why We Need Your Talents:

At Live! we pride ourselves on our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.

The Security Ambassador is responsible for ensuring the safety and security of our guests, team members, and company assets while providing excellent customer service. The focus shall always be on creating a safe and comfortable environment with a positive can-do attitude, emphasizing the highest level of guest service for both external and internal guests of Live! Casino & Hotel.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs of guests entering the casino and hotels; refuse entry to persons under 21 or those without proper authorization, or carrying prohibited items.
• Explain the rules, regulations, and code of conduct for the casino and hotels.
• Interact professionally with the public when providing assistance, directions, and responding to inquiries.
• Assist with customer disputes, intoxicated individuals, criminal matters, and traffic control.
• Resolve complaints within scope of authority or refer to management.
• Report unusual events, incidents, or crimes to supervisors or management.
• Respond to medical or fire emergencies involving guests.
• Operate the Security Dispatch Office, communicating via radio and telephone as needed.
• Monitor access points, maintain visitor and vendor logs.
• Control traffic in valet and parking areas.
• Investigate and report injuries.
• React to incidents and accidents involving guests and team members.
• Assist in transporting money, chips, tokens, and markers.
• Identify and report safety hazards.
• Ensure the safety and security of all guests and team members.
• Perform other duties as assigned.

Skills to Help You Succeed

• Ability to write reports and understand memos.
• Proper use of a telephone.
• Multitasking skills.
• Excellent customer service skills.
• Valid driver's license.
• Ability to perform duties under pressure and stay alert.
• Dexterity for daily activities and emergencies.

Qualifications

Must-Haves:

• High school diploma or GED preferred.
• 1-2 years of security experience with guest service focus preferred.
• Ability to work in an environment with alcohol and smoking.
• Ability to secure and maintain licensure as required by the Virginia Gaming Control Board or other regulatory bodies.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to ascend/descend stairs.
• Work in extreme temperatures.
• Perform physical activities like running, stooping, bending, reaching.
• Lifting up to 50 lbs.
• Ability to ride a bicycle and operate vehicles like Segways.

What We Offer

Perks We Offer You

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods, and Entertainment

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• An exciting experience unique to the market.
• Power and responsibility to prioritize service and community.
• A diverse and strong team environment.
• Tools, resources, and opportunities for career growth.
• To work hard and have fun.

• Live is a 24/7 high-energy casino culture committed to fairness, teamwork, and fun.
• The environment is fast-paced, requiring energy and urgency.
• Exposure to smoke, bright lights, and loud noises.