External Job Posting Title Customer Technical Support Representative (SCA)

Peraton; San Antonio (TX); Hybrid; USD 51,000 - 82,000; Full time

Job summary

Peraton is seeking an Access Management Analyst to support the Global Service Center operations, focused on granting appropriate access for system users based on documentation and approvals.

The role interfaces with customers and the DHA organization, researching access issues and driving improvements while coordinating with Cybersecurity and the Access Management Lead.

Qualifications

• Requires DoD clearance (ADP II Public Trust).
• Experience with Microsoft Active Directory or Azure AD.
• Security+ certification.
• ITIL 4 Foundations certification preferred.
• Strong customer service and communications skills.
• Experience with ServiceNow.

Responsibilities

• Review inbound DD2875 access requests for accuracy and obtain government approvals.
• Document activities in the DHA ServiceNow system for accountability.
• Coordinate with customers to capture missing information and provide submission guidance.
• Coordinate with DHA Cybersecurity to follow current security procedures.
• Track inbound requests in ServiceNow and report backlogs or issues.
• Document access models and procedures to support different systems.
• Assist Access Management Lead with other assigned tasks.

Skills

AD/Azure AD experience

Security+ Certification

ITIL Foundations

ServiceNow

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

DHA ServiceNow

Job description

Responsibilities

Peraton is seeking an Access Management Analystto support the Global Service Center operations team focused primarily on facilitating appropriate levels of access for system users based on the submission of appropriate documentation and approvals. The Access Management Analyst works with customers both inside and (as appropriate) outside the organization with clients, partners, and stakeholders.

The Access Management Analyst works under the direction of the Access Management Lead to provide support for inbound requests for access to a variety of Military Health System (MHS) applications and requests for access to the Medical Joint Active Directory (mJAD) domain. The Access Management Analyst will interface with multiple levels of the organization as well as the client organization (DHA), to research access issues and define areas for potential innovation/improvement.

• Review inbound DD2875 access requests for accuracy and completeness and engage the appropriate Government approval authority to validate the account request.
• Document all activities in the DHA ServiceNow system to ensure full accountability of actions taken and approvals received.
• Coordinate with customers (in person, by phone, or via Email/Teams) across the MHS who submit access requests, to capture missing information and also to provide guidance for any local activities that need to be completed prior to the submission of the request.
• Coordinate with DHA Cybersecurity to ensure that access requests are being handled according to current security procedures and policies for new or modified user accounts.
• Track inbound requests using ServiceNow and provide routine reporting to the Access Management Lead on any request backlogs or access issues that may be encountered.
• Document process and procedures related to different access models that are put in place to support the various systems for which the team handles account access controls.
• Other activities assigned by the Access Management Lead.

Qualifications

RequiredQualifications:

• Requires High School level plus some advanced training. 4-5 years of experience
• Must have the ability to obtain a Department of Defense security clearance (ADP II Public Trust).
• Must be a U.S Citizen
• Microsoft Office Products: Word, Excel, PowerPoint and Outlook
• Must have prior Microsoft Active Directory or Azure AD experience.
• Ability to establish a solid working relationship with customer, staff, managers and peers.
• Ability to understand and apply knowledge of current industry standard access management processes and procedures.
• Security+ Certification

Preferred Qualifications:

• ITIL 4 Foundations Certification
• Strong customer service and communications skills, both oral and written.
• Strong critical thinking skills that facilitate technical innovation.
• Experience with ServiceNow

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.