External Fraud Investigations Team Lead

U.S. Bank; Knoxville (TN); On-site; USD 112,000 - 131,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability leave

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an External Fraud Investigations Team Lead to manage a 8–14 person investigator team in a high-volume environment, ensuring investigations are accurate, timely, and compliant with regulatory and internal requirements.

The role drives team performance, develops investigator capability, and partners with Compliance, Legal, Risk, Technology, and business stakeholders to address complex fraud issues and improve processes.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically more than eight years of applicable experience.
• Certified Fraud Examiner (preferred).
• Experience leading investigative, fraud, financial crimes, compliance, or risk management teams.
• Strong knowledge of fraud investigations, regulatory requirements, and risk management practices.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and develop a team of fraud investigators (8–14).
• Ensure investigations are accurate, timely, and compliant with regulatory and internal requirements.
• Identify fraud trends and report risks to leadership.

Skills

Team leadership

Fraud investigations

Regulatory compliance

Risk management

Stakeholder management

Analytical thinking

Decision making

Coaching

Communication

Education

Bachelor's degree

Tools

Case management software

Fraud analytics tools

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description The External Fraud Investigations Team Lead oversees a team of fraud investigators in a high-volume environment, ensuring investigations are completed accurately, timely, and in compliance with regulatory and internal requirements. This role drives team performance, develops investigator capability, manages operational risk, and serves as a subject matter expert on external fraud typologies and investigative practices.

Key Responsibilities

• Team Leadership: Lead and develop a team of 8-14 fraud investigators through coaching, performance management, training, and employee development. Monitor productivity, quality, aging, and service-level metrics to ensure operational goals are met. Assign workloads and resources to balance capacity and meet deadlines. Review and provide guidance on complex investigations, case decisions, and escalation matters. Foster a collaborative, accountable, and high-performing team culture.
• Regulatory Compliance & Investigations: Ensure investigations and Suspicious Activity Report (SAR) recommendations are accurate, timely, and compliant with regulatory and internal requirements. Provide expertise on investigative standards, escalation protocols, and Bank Secrecy Act (BSA) requirements. Support audits, regulatory exams, quality reviews, and remediation efforts. Escalate significant risks, trends, and control concerns to leadership.
• Risk Management & Process Improvement: Identify emerging fraud trends, control gaps, and operational risks through investigative findings. Knowledgeable of fraud referring channels and related processes. Partner with Compliance, Legal, Risk, Technology, and business stakeholders to address complex fraud issues. Recommend and implement process improvements that enhance efficiency, quality, and consistency. Communicate performance, trends, risks, and resource needs through effective reporting.

Key Success Measures

• Timely and accurate completion of investigations and SAR-related activities.
• Achievement of productivity, quality, aging, and service-level objectives.
• Effective workload management and backlog reduction.
• Positive audit, quality assurance, and regulatory review results.
• Strong employee development, engagement, and retention.
• Identification and escalation of fraud trends, risks, and control gaps.

Basic Qualifications

• Bachelor's degree, or equivalent work experience.
• Typically more than eight years of applicable experience.

Preferred Skills/Experience

• Certified Fraud Examiner.
• Experience leading investigative, fraud, financial crimes, compliance, or risk management teams.
• Strong knowledge of fraud investigations, regulatory requirements, and risk management practices.
• Proven ability to analyze complex issues, make sound decisions, and manage competing priorities.
• Excellent communication, coaching, and stakeholder management skills.
• Experience with case management, fraud detection, reporting, and analytics tools.
• Strong leadership and management skills of processes, projects and people.
• Effective written and verbal communication skills.
• Strong analytical, problem-solving and negotiation skills.
• Proficient computer skills, especially Microsoft Office applications.
• Applicable professional certifications.

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.