External Fraud Investigations Team Lead

US Bank; Columbus (OH); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a Senior Manager of Fraud Investigations in Columbus, OH to lead a team of 8–14 investigators, steer case strategy, and ensure timely SAR filings while maintaining regulatory compliance.

You will partner with Compliance, Legal, Risk, and Technology to identify fraud trends, implement process improvements, and develop staff through coaching and performance management.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically more than eight years of applicable experience.

Responsibilities

• Lead and develop a team of 8-14 fraud investigators through coaching, performance management, training, and employee development.
• Monitor productivity, quality, aging, and service-level metrics to ensure operational goals are met.
• Ensure investigations and SAR recommendations are accurate, timely, and compliant with regulatory requirements.
• Identify emerging fraud trends, control gaps, and operational risks through investigative findings.

Skills

Leadership

Stakeholder Mgmt

Data Analysis

Regulatory Knowledge

Case Management

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Case Management Systems

Fraud Analytics Tools

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Key Responsibilities:

Team Leadership

• Lead and develop a team of 8-14 fraud investigators through coaching, performance management, training, and employee development.
• Monitor productivity, quality, aging, and service-level metrics to ensure operational goals are met.
• Assign workloads and resources to balance capacity and meet deadlines.
• Review and provide guidance on complex investigations, case decisions, and escalation matters.
• Foster a collaborative, accountable, and high-performing team culture.

Regulatory Compliance & Investigations

• Ensure investigations and Suspicious Activity Report (SAR) recommendations are accurate, timely, and compliant with regulatory and internal requirements.
• Provide expertise on investigative standards, escalation protocols, and Bank Secrecy Act (BSA) requirements.
• Support audits, regulatory exams, quality reviews, and remediation efforts.
• Escalate significant risks, trends, and control concerns to leadership.

Risk Management & Process Improvement

• Identify emerging fraud trends, control gaps, and operational risks through investigative findings.
• Knowledgeable of fraud referring channels and related processes
• Partner with Compliance, Legal, Risk, Technology, and business stakeholders to address complex fraud issues.
• Recommend and implement process improvements that enhance efficiency, quality, and consistency.
• Communicate performance, trends, risks, and resource needs through effective reporting.

Key Success Measures

• Timely and accurate completion of investigations and SAR-related activities.
• Achievement of productivity, quality, aging, and service-level objectives.
• Effective workload management and backlog reduction.
• Positive audit, quality assurance, and regulatory review results.
• Strong employee development, engagement, and retention.
• Identification and escalation of fraud trends, risks, and control gaps.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience

Preferred Skills/Experience

• Certified Fraud Examiner
• Experience leading investigative, fraud, financial crimes, compliance, or risk management teams.
• Strong knowledge of fraud investigations, regulatory requirements, and risk management practices.
• Proven ability to analyze complex issues, make sound decisions, and manage competing priorities.
• Excellent communication, coaching, and stakeholder management skills.
• Experience with case management, fraud detection, reporting, and analytics tools.
• Strong leadership and management skills of processes, projects and people
• Effective written and verbal communication skills
• Strong analytical, problem-solving and negotiation skills
• Proficient computer skills, especially Microsoft Office applications
• Applicable professional certifications

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .