External Communications, Senior Specialist

Relativity; Los Angeles (CA); On-site; USD 86,000 - 128,000; Full time

Job summary

A leading SaaS company in Los Angeles is seeking a Communications Lead to enhance customer messaging. You will manage external communications and collaborate with product teams to ensure clarity and accuracy. The ideal candidate has over 5 years of experience in communications and excels in creating customer-centered content. This position offers a competitive salary and performance bonuses.

Qualifications

• 5+ years of experience in a relevant field at a SaaS company.
• Ability to frame complex topics in clear customer-centered language.
• Proactive and detail-oriented with a customer-first mindset.

Responsibilities

• Draft and disseminate customer-facing communications.
• Manage the external communications calendar and align with product release cycles.
• Collaborate with product teams for messaging accuracy.

Skills

Outstanding writing and editing skills

Project management capabilities

Customer-first mindset

Tools

Asana

Salesforce

Confluence

Marketo

Job description

Job Overview

Become the linchpin of clear, customer-centered messaging as part of the GTM Enablement & Communications team (within Success Operations). You'll lead planning and delivery of external communications by covering product updates, feature launches, and deprecations and ensuring Relativity's clients are well-informed, empowered, and ready to succeed.

You will elevate the messaging layer between Relativity's product evolution and our customers' understanding. As the go-to communications expert for external announcements, you will bring strategic intent, clarity, and consistency-driving higher adoption, reduced friction, and stronger engagement across channels.

Job Description and Requirements

Role Responsibilities

• Draft, refine, and disseminate customer-facing communications including newsletters, direct emails, decks, and more.
• Manage the external communications calendar, aligning deliverables with product release cycles and operational milestones.
• Act as a strategic partner to Product Marketing, Product Management, Product Support, and Customer Success to ensure messaging accuracy and timing.
• Serve as the communications liaison for external stakeholders, translating complex or technical changes into benefits-first, customer-ready language.
• Monitor and iterate on communication processes-review workflows, approval paths, and delivery channels.
• Measure engagement (e.g., open rates, community feedback), analyze effectiveness, and iterate for continuous improvement.
• Collaborate with the broader GTM Enablement and Communications team to support the full readiness process, contributing to cross-functional initiatives beyond communications to ensure customers and partners are consistently prepared for product and operational changes.

Qualifications

• 5+ years of experience in communications, content strategy, product marketing, or a related function at a SaaS company.
• Outstanding writing and editing skills, with a knack for framing complex topics in clear, customer-centered language.
• Strong program or project management capabilities; adept at juggling timelines, input from multiple partners, and shifting priorities.
• Familiarity with collaboration and communications tools (e.g., Asana, Salesforce, Confluence, Marketo) and comfort leveraging emerging technologies such as Copilot or other AI-driven tools to enhance productivity and content quality.
• Demonstrated ability to collaborate across internal teams and operate with minimal supervision.
• Customer-first mindset: proactive, detail-oriented, and capable of anticipating needs and questions.

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between $86,000 and $128,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.