Extended Stay America Virginia Beach - Housekeeping Assistant Supervisor

Aimbridge-Hospitalit; Virginia Beach (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Extended Stay America Virginia Beach is seeking a Housekeeping Assistant Supervisor to lead housekeeping operations and support Room Attendants. The role includes inspecting guest rooms, training, and covering supervisor duties in their absence.

The candidate should have 1–2 years of hotel experience, a high school diploma or equivalent, and may have related coursework. Benefits follow after a waiting period; regular attendance is required.

Qualifications

• 1–2 years of progressive experience in a hotel or related field is required.
• High school diploma or equivalent is required.
• College coursework in a related field is helpful.
• Previous supervisory responsibility is preferred.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance per hotel standards and varying scheduling.
• Maintain proper uniform and appearance with name tag.
• Comply with Aimbridge Hospitality standards and regulations for safe and efficient operations.
• Inspect staff performance daily to meet standards and productivity.
• In the absence of the Housekeeping Manager, inspect VIP rooms and report availability to Front Office.
• Oversee end-of-day floor closures ensuring carts are clean and restocked with linen.
• Ensure daily assignment records are completed and submitted to Housekeeping Office.
• Assist supervision across Laundry and Housekeeping, ensuring accountability of staff.
• Handle Lost and Found items per standards.
• Be familiar with Aimbridge Hospitality policies and House Rules.
• Ensure staff are attentive, friendly, helpful and courteous to guests and colleagues.
• Maintain overall appearance, cleanliness, and orderliness of staff.

Skills

Hotel experience

High school diploma

Supervisory experience

College coursework (related field)

Education

High School diploma or equivalent

Job description

Extended Stay America Virginia Beach - Housekeeping Assistant Supervisor Aimbridge Hospitality

Address 5757 Cleveland Street, Virginia Beach, VA, 23462, US

Compensation $17.50/hour

Schedule Full time

Job Type Regular

Description

The Housekeeping Assistant Supervisor is responsible for helping administer and coordinate housekeeping functions in assigned sections. Responsible for helping to inspect Guest Rooms and ensuring they are cleaned up to standards, assist Room Attendants as needed, provide necessary training. Responsible for assuming all Housekeeping Supervisor functions in his/her absence.

QUALIFICATIONS:

• At least 1 to 2 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
• Assist with supervision of all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• Handle items for "Lost and Found" according to the standards.
• Be familiar with all Aimbridge Hospitality policies and House Rules.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Ensure the overall appearance, cleanliness and orderliness of staff.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
• Assist with proper and constructive training of Room Attendants.
• Motivate, coach, and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by Management.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Extended Stay America - Virginia Beach, featuring an outdoor swimming pool and a well-equipped gym, is located 5 miles from the Norfolk International Airport. Each spacious suite offers a modern kitchen with a refrigerator and a dishwasher. Meals can be prepared using Extended Stay America - Virginia Beach’s barbecue facilities. A dining area and living area are included with all accommodations. Free wi-fi access is available at Extended Stay America - Virginia Beach. The hotel also provides free public parking on site and a reservation is required. We speak your language!