Extended Stay America Newport News - Yorktown - Front Desk Agent

Aimbridge Hospitality; Yorktown (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Extended Stay America Newport News - Yorktown. This entry-level role focuses on delivering exceptional customer service, managing guest interactions, and maintaining smooth front desk operations. Candidates should have a high school diploma and preferably some hotel experience. Full-time employees are eligible for a comprehensive benefits package after an initial period.

Benefits

Daily Pay options

Medical, Dental, and Vision insurance

Disability Income (Short and Long Term)

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Hotel or related experience preferred.

Responsibilities

• Deliver outstanding service with a friendly demeanor.
• Convey information effectively and address guest inquiries.
• Assess situations quickly and resolve guest concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Extended Stay America Newport News ? Yorktown - Front Desk Agent

Join us to apply for the Extended Stay America Newport News ? Yorktown - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is essential to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay for all guests. This role involves managing guest interactions and maintaining smooth front desk operations.

Key Responsibilities

• Customer Service Excellence: Deliver outstanding service with a friendly, warm demeanor, enhancing guest satisfaction.
• Communication: Convey information effectively, address guest inquiries promptly, and communicate clearly with guests and team members.
• Problem-Solving: Assess situations quickly and resolve guest concerns efficiently.
• Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
• Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial period, full-time employees are eligible for a benefits package including:

• Daily Pay options
• Medical, Dental, and Vision insurance
• Disability Income (Short and Long Term)
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About the Property

Extended Stay America – Newport News - Yorktown is a new addition, located 20 minutes from Yorktown, ideal for long stays, fishing trips in the York River, or temporary housing needs.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Hospitality