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Extended Stay America Newport News - Yorktown - Front Desk Agent

Aimbridge Hospitality

Yorktown (VA)

On-site

USD 28,000 - 35,000

Full time

26 days ago

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Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for Extended Stay America Newport News - Yorktown. This entry-level role focuses on delivering exceptional customer service, managing guest interactions, and maintaining smooth front desk operations. Candidates should have a high school diploma and preferably some hotel experience. Full-time employees are eligible for a comprehensive benefits package after an initial period.

Benefits

Daily Pay options
Medical, Dental, and Vision insurance
Disability Income (Short and Long Term)
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

Qualifications

  • Hotel or related experience preferred.

Responsibilities

  • Deliver outstanding service with a friendly demeanor.
  • Convey information effectively and address guest inquiries.
  • Assess situations quickly and resolve guest concerns.

Skills

Customer Service Excellence
Communication
Problem-Solving
Multitasking
Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software
Microsoft Office

Job description

Extended Stay America Newport News ? Yorktown - Front Desk Agent

Join us to apply for the Extended Stay America Newport News ? Yorktown - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is essential to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay for all guests. This role involves managing guest interactions and maintaining smooth front desk operations.

Key Responsibilities
  • Customer Service Excellence: Deliver outstanding service with a friendly, warm demeanor, enhancing guest satisfaction.
  • Communication: Convey information effectively, address guest inquiries promptly, and communicate clearly with guests and team members.
  • Problem-Solving: Assess situations quickly and resolve guest concerns efficiently.
  • Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
  • Financial Skills: Understand and work with financial information, perform basic arithmetic as needed.
Qualifications
  • High school diploma or equivalent; hotel or related experience preferred.
  • Familiarity with hotel management software and Microsoft Office suite.
Benefits

After an initial period, full-time employees are eligible for a benefits package including:

  • Daily Pay options
  • Medical, Dental, and Vision insurance
  • Disability Income (Short and Long Term)
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
About the Property

Extended Stay America – Newport News - Yorktown is a new addition, located 20 minutes from Yorktown, ideal for long stays, fishing trips in the York River, or temporary housing needs.

Additional Details
  • Seniority Level: Entry level
  • Employment Type: Full-time
  • Job Function: Management and Hospitality
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