Extended Stay America Kansas City Airport Tiffany Springs - Front Desk Agent

Aimbridge Hospitality; Kansas City (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to ensure an exceptional guest experience at their Kansas City property. The agent will handle guest interactions, manage reservations, and address inquiries, all while providing top-notch customer service. Ideal candidates will possess strong communication skills and a high school diploma, with hotel experience preferred. Benefits include daily pay, medical coverage, and a 401k retirement plan.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Proven ability to deliver exceptional guest service.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Effectively convey information and address guest inquiries promptly.
• Manage multiple tasks efficiently, including reservations and check-ins.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION :

Welcome to Extended Stay America - Kansas City - Airport - Tiffany Springs. Kansas City is a quickly growing area, with plenty to see and do. Reserve a clean, comfortable suite at Extended Stay America, where you'll feel right at home with our fully equipped kitchens and pet-friendly rooms.

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