Extended Stay America Cincinnati Blue Ash Reed Hartman - Front Desk Agent

Aimbridge Hospitality; Blue Ash (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for the Extended Stay America Cincinnati Blue Ash. This entry-level role focuses on delivering exceptional customer service, managing guest interactions, and ensuring smooth front desk operations. Ideal candidates will have a high school diploma and familiarity with hotel management software.

Benefits

Medical, Dental, and Vision Coverage

Short and Long-Term Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Daily Pay option available

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information effectively and address guest inquiries.
• Resolve guest concerns efficiently.

Skills

Customer Service

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Extended Stay America Cincinnati Blue Ash Reed Hartman - Front Desk Agent

Join to apply for the Extended Stay America Cincinnati Blue Ash Reed Hartman - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, providing excellent customer service and communication to ensure a seamless and welcoming stay. This role involves managing guest interactions and maintaining smooth front desk operations.

Key Responsibilities

1. Customer Service Excellence: Provide outstanding service with a friendly demeanor, enhancing guest satisfaction.
2. Communication: Convey information effectively and address guest inquiries promptly.
3. Problem-Solving: Resolve guest concerns efficiently by evaluating options.
4. Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
5. Financial Skills: Understand and work with financial information, performing basic arithmetic.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

• Medical, Dental, and Vision Coverage
• Short and Long-Term Disability Insurance
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan
• Daily Pay option available

Additional Information

Located in Cincinnati, a city rich in museums, history, and cuisine. Enjoy amenities like flat-screen TVs and free Wi-Fi during your stay.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Hospitality