Express Service Advisor - North Park Subaru Dominion

Kahlig Auto Group; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An industry-leading automotive retailer is seeking an Express Service Advisor to enhance customer satisfaction at their dealership. This role involves greeting customers, translating their needs to service technicians, and upselling additional services using integrity-driven methods. The ideal candidate will possess excellent communication and customer service skills, ensuring a positive experience for every visitor. Join a dedicated team that values hard work and offers a supportive environment for career growth. If you have a passion for providing exceptional service and want to thrive in a dynamic automotive setting, this opportunity is perfect for you.

Benefits

Hourly pay plus bonuses

Paid training

Medical benefits

Dental benefits

401(k)

Paid vacation

Sick leave

Holiday pay

Wellness program

Qualifications

• Proven customer service experience with a focus on satisfaction.
• Strong communication skills to interact with customers and techs.

Responsibilities

• Greet customers promptly and courteously, ensuring a welcoming atmosphere.
• Translate customer repair needs to technicians and provide accurate estimates.
• Maintain high Customer Satisfaction Index scores as per dealership standards.

Skills

Customer Service

Communication Skills

Sales Skills

Problem-Solving

Education

High School Diploma

Job description

Express Service Advisor - North Park Subaru at Dominion

We need an Express Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us.

Responsibilities

1. Greet service department customers promptly and courteously—attitude is everything!
2. Listen to customers and clearly translate repair needs to techs
3. Upsell additional services by presenting electronic maintenance menus using low pressure, high integrity methods
4. Provide accurate repair/maintenance estimates
5. Adhere to policies on vehicle care and operation
6. Follow up on each repair and keep customers informed of progress
7. Sell and manage extended service contracts
8. Inspect repair quality and ensure all work is complete
9. Notify customers when vehicles are ready for pick up
10. Review and explain repairs and associated costs with customers
11. Handle minor customer concerns and complaints
12. Keep Service Manager informed of all problems and potential problems
13. Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

Hourly pay plus bonuses, 5-day workweek, paid training. Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.