Express Service Advisor

NorthStar Chevrolet West; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

NorthStar Chevrolet West is searching for a personable Express Service Advisor to join their team in Pittsburgh. The ideal candidate should possess a strong customer service background, thrive in a collaborative environment and aim for long-term growth. Offering excellent compensation and benefits, this role includes responsibilities such as greeting customers, obtaining vehicle information, and ensuring customer satisfaction.

Benefits

Excellent compensation

Paid PTO

5-day work week, no Saturdays!

Medical, dental, vision insurance

401k

Paid training

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Experience as a service advisor, assistant lane manager, or service consultant.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Prepare accurate estimates for labor and parts.
• Monitor vehicle progress and update customers.
• Explain completed work and charges to customers.

Skills

Customer Service

Integrity

Computer Skills

Energy Level

Job description

We are looking for a highly personable Express Service Advisor to join our growing team!

The right candidate will have a strong customer service background and ideally experience in the auto industry.

Benefits

• Excellent compensation
• Paid PTO
• 5-day work week, no Saturdays!
• Medical, dental, vision insurance
• 401k
• Paid training

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and vehicle history
• Prepare a complete and accurate estimate of labor and parts
• Establish follow-up time
• Monitor vehicle progress throughout the day and update customers frequently
• Verify that the final invoice matches the work performed
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Experience as a service advisor, assistant lane manager, or service consultant
• Above-average energy level
• Desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

North Star Auto Group is your trusted dealership in Pennsylvania. We are committed to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!

We are an equal opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.