Express Service Advisor

Sommer's Automotive - Subaru Buick GMC; Mequon (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading automotive brand as an Automotive Express Service Advisor. This full-time position offers competitive pay, a supportive work culture, and opportunities for professional growth. Enjoy a dynamic environment where customer service skills are valued, with no prior automotive experience required.

Benefits

Full Health Insurance package including Medical, Dental, and Vision

401K Retirement Plan with an excellent employer match

Additional Retirement Plan Profit Sharing

$2,000 Signing Bonus for qualified applicants

Qualifications

• No automotive experience necessary.
• Passionate about delivering top-notch service.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers promptly and provide an exceptional service experience.
• Efficiently manage express service appointments.
• Communicate clearly with customers to understand their vehicle needs.

Skills

Customer Service

Communication

Sales Skills

Job description

Exciting Opportunity: Automotive Express Service Advisor Wanted!

Are you ready to take your customer service skills to the next level in a fast-paced and dynamic industry? We're seeking an enthusiastic Automotive Express Service Advisor to join our team!

If you're passionate about delivering top-notch service and enjoy working in a fast-paced environment, we want you to be a part of our growing team. No automotive experience necessary to succeed in this role. Plus, you will be a part of the #1 brand in the industry – Subaru!

What We Offer:

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Competitive pay and benefits package includes:
  • Pay Range: Average annual compensation between $50,000 - $65,000 per year.
  • Full Health Insurance package including Medical, Dental, and Vision
  • Employer paid for Short-term Disability and Basic Life Policies
  • Additional Voluntary Long-term Disability and Supplemental Life Available
  • 401K Retirement Plan with an excellent employer match
  • Additional Retirement Plan Profit Sharing

**$2,000 Signing Bonus for qualified applicants

Job Description:

• Greet customers promptly and provide an exceptional service experience.
• Efficiently manage express service appointments, ensuring quick and effective service.
• Communicate clearly with customers to understand their vehicle needs and recommend appropriate services.
• Provide accurate cost estimates for services and explain the benefits of various options.
• Collaborate with technicians to ensure timely and high-quality service delivery.
• Ensure a smooth and efficient process from check-in to checkout, minimizing wait times.
• Keep customers updated on the status of their vehicles and any additional services required.
• Handle customer inquiries professionally and resolve issues in a timely manner.
• Follow up with customers on the status of their vehicle
• Sets and achieves targeted sales goals.
• Maintain a clean and organized service area to promote positive customer experiences.

Position Information:

This is a full-time, exempt-status position. Your typical schedule will be Monday – Saturday with one weekday off per week.

Why Join Us?

• Work for a leading brand in the automotive industry.
• Be part of a supportive team environment where your contributions are valued.
• Competitive salary with performance-based incentives.
• Opportunities for career growth and advancement in a thriving industry.
• Enjoy working in a fast-paced, customer-focused environment.

If you're ready to join a team that has been committed to exceptional service and growth for over 70 years in the automotive industry, apply today! We look forward to having you on board.

EEO Statement: Sommer's Automotive is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, pregnancy or childbirth, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, arrest record, conviction record, use or non-use of lawful products off the employers premises during nonworking hours, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to fostering a workplace where every individual feels valued, respected, and empowered to succeed.