Express Claims Advocate

ERGO NEXT Insurance; United States; Remote; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical plan (partially subsidized)

Vision/Dental (fully subsidized)

Life insurance

Disability insurance

401(k)

Flexible PTO

Parental leave

Job summary

ERGO NEXT Insurance is seeking a motivated Express Claims Advocate focused on Commercial General Liability with a remote work arrangement across the United States. You will investigate, resolve, and manage claims within authority, emphasizing fast, fair outcomes while upholding ERGO NEXT's claims philosophy.

You must have 2+ years of claims handling experience, strong communication and negotiation skills, and a Texas Independent Adjuster License or ability to obtain one.

Qualifications

• At least 2+ years of claims handling experience including coverage and liability.
• Strong written and oral communication skills are required.
• Strong customer service skills with empathy.
• Mac literacy (Google and Microsoft familiarity).
• Bachelor's degree required; license or ability to obtain Texas Independent Adjuster License.

Responsibilities

• Manage, investigate, and resolve commercial general liability property damage claims, including evaluating coverage, liability, damages, and settlements within authority.
• Recommend ultimate resolution on cases beyond authority to local claims management.
• Evaluate coverage based on claim report, policy, investigation, and applicable law.
• Communicate with policyholders, witnesses, and claimants to gather information and advise on proper action.
• Respond to written and telephone inquiries including status reports.
• Comply with regulatory requirements and quality standards; meet performance goals.
• Manage a high volume of claims with varying complexity while maintaining quality.

Skills

Claims handling

Communication

Customer service

Mac literacy

Self-starter

Education

Bachelor's degree

Texas Independent Adjuster License

Job description

Location: Remote ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Location: Remote ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. We are looking for a motivated Express Claims Advocate with a focus on Commercial General Liability handling lower complexity, fast resolving claims. You will join a team of experienced claims professionals and will investigate and resolve general liability claims within your authority to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected while adhering to our claims philosophy and policies.

What You’ll Do

• Manage, investigate, and resolve commercial general liability property damage claims to include evaluating coverage, liability, damages, and settle claims within prescribed authority levels.
• Recommend ultimate resolution on assigned cases in excess of their authority to local claims management
• Evaluate insurance coverage based on claim report, the insurance policy, the investigation, and applicable statutes and case law to determine if a claim can be accepted as being within coverage
• Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims, refer tasks to auxiliary resources as necessary, and advise as to proper course of action Respond to various written and telephone inquiries including status reports
• Comply with all statutory and regulatory requirements of all applicable jurisdictions and meet detailed quality assurance standards and meet set goals of performance
• Effectively manage a high volume of claims with various complexity while meeting our quality and performance goals

What We Need

• At least 2+ years of claims handling experience including coverage and liability or relevant experience
• Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills
• Strong customer service skills as demonstrated in listening and the ability to show empathy
• Mac literate, including Google and Microsoft
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree
• Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

Unstoppable Qualities

• Experience with Commercial General Liability claims
• Enthusiastic with an emphasis to work as a team in a remote environment
• Self starter, reliable, flexibility toward change, and thrives in ambiguity
• Adaptability in a fast paced high volume environment with strict deadlines and aggressive goals

The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US Annual Base Salary Range For This Full-time Position

$55,000—$72,000 USD

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, you may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.