Export Logistics Coordinator - West Coast

WM; Boston (MA); Remote; USD 125,000 - 150,000; Full time

Job summary

A leading waste management company is looking for a Customer Service Representative to handle customer inquiries, monitor inventories, and coordinate logistics. The role requires a high school diploma and two years of relevant experience. Candidates should be proficient with Microsoft Office and available during Pacific or Mountain working hours. This position offers competitive compensation and various employee benefits.

Benefits

Industry leading health insurance

Vacation and PTO

401(K) + company match

Life Insurance

Employee Stock Purchase Program

Employee Discount Programs

Qualifications

• Two years of relevant work experience in a customer service role.
• Experience in exporting materials or logistics.
• Ability to use a computer and software effectively.

Responsibilities

• Ensure timely and accurate communication with customers on inquiries.
• Monitor inventories and schedule necessary equipment.
• Investigate and resolve customer complaints regarding shipments.

Skills

Customer service experience

Microsoft Office proficiency

Basic Excel skills

Education

High School Diploma or GED

Job description

Overview

Why work for WM? Stability. Growth Opportunities. People-First Culture (https://www.wm.com/us/en/inside-wm/who-we-are).

Job Summary

Ensures delivery of excellent customer service through accurate and fast processing of orders. Provides logistics support for domestic and international movement of recycled materials. Communicates and coordinates with other departments and partners in order to fulfill customers- needs. First point of customer contact for general inquiries. Builds and maintains business relationship with clients and suppliers by providing prompt and accurate service.

Remote position: Ideally located in Pacific/Mountain Time Zone. Supporting client in Pacific time zone. Must be available during working hours of 8 AM-4:30 PM Pacific or 9 AM-5:30 PM Mountain.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products.
• Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers waste by-product pick-ups by using WM approved carriers.
• Monitor and maintain shipment status via computer system.
• Respond to customer complaints in a timely manner. Investigate and solve issues with shipments for both vendors and customers.
• Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries. Initiate traces with carriers and railroads for proof of deliveries when needed.
• Review pricing with the Sales and Marketing groups.
• Develop interactive relationships with vendors, customers and outside freight carriers.
• Responsible for all necessary documentation for all shipments, which can include export documentation to overseas mills.
• Initiate calls to customers to ensure timely and accurate invoicing. Record and prepare vendor payments in accordance with contracted terms. Ensure proper billing of freight and special charges. Issue debits and credits as necessary.
• Resolve downgrades and rejects of waste material by dealing directly with the customer and the vendor. Gather and process the cost information by negotiating pricing with the customer and/or vendor to minimize the overall impact to the company and customer, with approval by account manager.
• Work with other supervisors/managers to coordinate services and keep them informed as issues arise.
• Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency.
• Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Works to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.
• Collaborate with sales representatives to meet and exceed customers- service expectations, and develop solutions to ensure smooth material movement.
• Perform other special projects and tasks as assigned.
• May provide direction or support to less experienced Customer Service Representatives.

Supervisory Responsibilities

This job has no supervisory duties.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: High School Diploma or GED (accredited).
• Experience: Two years of relevant work experience in a customer service role and Exporting Material.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Experience with Microsoft Office; basic Excel required.
• Work experience that required the use of a computer.

Must live and work in the US

The expected base pay range for this position across the U.S. is $22.50 - $26.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

Benefits

At WM, each eligible employee receives a competitive total compensation package including:

• Industry leading health insurance
• Vacation and PTO
• 401(K) + company match
• Life Insurance
• Employee Stock Purchase Program
• Employee Discount Programs If this sounds like the opportunity that you have been looking for, please click "Apply.-

Equal Opportunity Employer: Minority/Female/Disability/Veteran