Expo

The Easterly; Charlotte Amalie (United States Virgin Islands); On-site; USD 25,000 - 36,000; Full time

Job summary

The Easterly in St. Thomas is seeking an enthusiastic Expo team member to help bridge kitchen and dining room operations. You will ensure accurate ticketing, timely course progression, and high-energy service that enhances guest experiences in a vibrant, coastal setting.

Ideal candidates bring excellent communication, a collaborative spirit, and strong attention to detail. You will thrive in a fast-paced, team-driven environment and help maintain high standards of safety and hospitality.

Qualifications

• Excellent communication, interpersonal skills, and a collaborative attitude.
• Must possess exceptional work ethic, strong attention to detail, and organizational skills.
• Receptive to constructive criticism and performance feedback.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
• Understanding the health, safety, and sanitation rules and regulations.

Responsibilities

• Provide knowledgeable, friendly, attentive, efficient, energetic and thoughtful service at all times.
• Control the flow of service between the kitchen team, servers, and guests.
• Ensure orders are being prepared with the correct priority.
• Mark tickets according to Ballast's standards and assist in the final garnishment of dishes.
• Check dishes before delivery for accuracy, presentation, and temperature.
• Communicate with Head Chef and BOH team about all kitchen-related issues, menu changes, and updates relating to service.
• Transfer important information between the kitchen and the servers/bartenders.
• Ensure compliance with operational standards, health department regulations, and all federal/state/local laws.
• Always follow and enforce company policies and procedures.
• Speak fluently on ingredients, sourcing, allergens, menu, and preparations to help guide service staff.
• Master the art of multi-tasking; take cues from multiple team members and prioritize tasks on the fly in a high- volume environment.
• Collaborate effortlessly with your colleagues. Support your floor team and always lend hands when needed!
• Partner with management promptly to resolve any guest feedback or operational challenges.
• Prioritize professional, respectful, and open communication with all team members.
• Stay ahead of the rush. Prep your stations, maintain organization, and communicate effectively so you're never caught off guard during service.
• Know the ballast background and what makes us tick! Our story is what sets us apart.
• Show up to show out. Look sharp, follow the dress code, and bring your best self to every shift.

Skills

Communication

Interpersonal skills

Team player

Attention to detail

Organizational skills

Adaptability

Health & safety

Job description

THE ATMOSPHERE

The Easterly St. Thomas is a waterfront dining oasis offering innovative craft cocktails and wood-fired cuisine representative of the rustic Caribbean. The menu is ocean-to-table focused and utilizes locally grown produce and local flavors to complement the dishes. The Easterly offers one of the Virgin Island's most robust beverage programs with unique handcrafted cocktails, twists on Caribbean favorites, and an extensive list of craft beers & wine. Tucked away in an oasis of palm trees and rich greenery, the restaurant exudes a Bohemian-island vibe, and offers a social, vibrant and interactive dining experience.

THE IDEAL MATCH

We're seeking dynamic, self-motivated and hospitality-driven team members who are passionate about food, beverage, and creating exceptional guest experiences. The ideal candidate thrives in a fast-paced, team-focused environment, solves problems with grace, brings professionalism, a sense of fun, and enjoys working alongside a large team to improve performance and increase retention. Our Expos are the final bridge between our kitchen and the dining room table. We're looking for enthusiastic, detail-oriented, and ambitious staff that want to be a part of The Easterly culture.

BALANCED HOSPITALITY

The Easterly brings a fresh, vibrant take on coastal Caribbean dining - where tropical, bohemian vibes meet elevated experiences. This concept is not just a restaurant - but a destination that blends music, sunshine, innovation, and top-tier hospitality into unforgettable moments. We're laid-back but dialed-in. Professional but never stuffy. Every guest is welcomed like family and we take that seriously.

KEY ACCOUNTABILITIES

• Provide knowledgeable, friendly, attentive, efficient, energetic and thoughtful service at all times.
• Control the flow of service between the kitchen team, servers, and guests
• Ensure orders are being prepared with the correct priority.
• Mark tickets according to Ballast's standards and assist in the final garnishment of dishes.
• Check dishes before delivery for accuracy, presentation, and temperature.
• Communicate with Head Chef and BOH team about all kitchen-related issues, menu changes, and updates relating to service.
• Transfer important information between the kitchen and the servers/bartenders.
• Ensure compliance with operational standards, health department regulations, and all federal/state/local laws.
• Always follow and enforce company policies and procedures.
• Speak fluently on ingredients, sourcing, allergens, menu, and preparations to help guide service staff.
• Master the art of multi-tasking; take cues from multiple team members and prioritize tasks on the fly in a high- volume environment.
• Collaborate effortlessly with your colleagues. Support your floor team and always lend hands when needed!
• Partner with management promptly to resolve any guest feedback or operational challenges.
• Prioritize professional, respectful, and open communication with all team members.
• Stay ahead of the rush. Prep your stations, maintain organization, and communicate effectively so you're never caught off guard during service.
• Know the ballast background and what makes us tick! Our story is what sets us apart.
• Show up to show out. Look sharp, follow the dress code, and bring your best self to every shift.

ROLE REQUIREMENTS

• Excellent communication, interpersonal skills, and a collaborative attitude.
• Must possess exceptional work ethic, strong attention to detail, and strong organizational skills.
• Receptive to constructive criticism and performance feedback.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
• Understanding the health, safety, and sanitation rules and regulations.

OUR DNA

At our core, we live by values that shape every interaction, decision, and experience. We offer competitive pay and a culture that values growth. From day one, we're committed to your personal and professional development through hands-on experience, ongoing training, and clear opportunities to advance. At Ballast Hospitality, when you grow, we grow.

• Integrity is everything. Without it, nothing else matters. We lead with honesty, accountability, and trust. Always doing the right thing, even when no one's watching.
• We invest in growth. Continuous training and development aren't extras; they're essential to our shared success. We see ongoing learning and development as an investment, not just in our team, but in our future.
• Creativity drives innovation. Innovation starts with imagination. We embrace fresh ideas and bold thinking to stay ahead and stand out.
• Happy teams serve better. A happy, supported, and professional team creates the kind of guest experience that sets us apart and empowers us to deliver exceptional experiences.
• We deliver legendary service. The kind of personalized care that turns moments into memories, experiences guests can't forget, and rave about long after they leave.
• Work hard, stay sharp, and have fun. We bring passion and professionalism to everything we do while keeping it light, positive, and full of energy. Excellence and enjoyment go hand-in-hand.

EQUAL OPPORTUNITY EMPLOYER | COME AS YOU ARE

At The Easterly, we believe great hospitality starts with great people, and that means all people. We don't care what you look like, where you're from, who you love, or how you identify. If you have good energy and a passion for making people feel welcome, you've got a spot on our team. No judgment. No discrimination. Just good vibes and equal opportunity for all.

READY TO SET THE VIBE?

At The Easterly, we believe our team is the heart of everything we do. If you're a passionate hospitality-driven leader with a creative eye and ready to help shape the experience at one of St. Thomas's most exciting destinations - this is your moment.

Join Ballast Hospitality in creating standout dining experiences that celebrate sunshine, culture, and connection - one guest at a time. We look forward to meeting you!