Expert Technical Systems Architect (CMDB / ITOM)

TISTA Science and Technology Corporation; Remote; USD 90,000 - 104,000; Full time

Job summary

A leading technology solutions provider in the United States seeks an Expert Technical Systems Architect to oversee CMDB strategy and architecture within a ServiceNow ITOM ecosystem. This role requires a minimum of 8 years in ITSM and deep expertise in CMDB, along with a Master’s Degree in a related field. Responsibilities include guiding design and integrating data across hybrid infrastructures, making it a high-impact position. The salary range is $90,730 to $103,500, along with a comprehensive benefits package.

Benefits

Above industry healthcare benefits

Remote working options

Paid time off

Training/certification opportunities

401K match

Employee assistance program

Qualifications

• 8+ years in ITSM/platform/enterprise architecture.
• Deep understanding of CMDB, Discovery, and Service Mapping on ServiceNow.
• ITIL Foundation certification is required.

Responsibilities

• Lead enterprise CMDB strategy within ServiceNow ITOM.
• Own configuration modeling and governance frameworks.
• Serve as a subject matter expert to leadership and audit teams.

Skills

ITSM / platform / enterprise architecture

CMDB / Discovery / Service Mapping

ServiceNow expertise

Stakeholder communication

Technical leadership

Education

Masters's Degree in Computer Science or Electronics Engineering

10 years of relevant experience

Tools

ServiceNow

Job description

Overview

TISTA Science and Technology is seeking an Expert Technical Systems Architect to join our growing team.

At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

We are seeking an Expert Technical Systems Architect to lead enterprise CMDB strategy and architecture within a ServiceNow ITOM ecosystem. You’ll own configuration modeling, governance frameworks, and integration design across complex hybrid infrastructures. This is a high-impact architect role influencing platform direction, data quality, and operational maturity.

• Define CMDB architecture, CI models, relationships, and ingestion patterns.
• Design reconciliation, normalization, and federation strategies.
• Lead CMDB governance, lifecycle policies, and health programs.
• Integrate data from monitoring, cloud, asset, and CI/CD systems.
• Build maturity roadmaps and phased implementation plans.
• Align CMDB design with ITSM/ITOM processes (Incident, Change, Asset, AIOps).
• Serve as CMDB subject matter expert to leadership and audit teams.
• Develop standards, playbooks, and training for enterprise adoption.

Qualifications

• 8+ years in ITSM / platform / enterprise architecture.
• 5+ years focused on CMDB, Discovery, and Service Mapping.
• Deep ServiceNow expertise.
• ITIL Foundation certification.
• Strong stakeholder communication and technical leadership skills.

Preferred Qualifications

• ServiceNow CIS (CMDB / Discovery / Service Mapping).
• Architect-level certifications.

Education

• Masters's Degree in Computer Science, Electronics Engineering, or equivalent PLUS 10 Years of experience.
• Ten (10) years of additional relevant experience may be substituted for education.

Clearance

• The ability to pass a Tier 2/Moderate Background Investigation.

Location

• Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range

• The pay for this position ranges from $90,730 to $103,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: tistatech.com/working-at-tista/