Expert Specialist - Global HR Solutions

Eli Lilly Cork Limited; United States; Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare benefits

Pension and life assurance

On-site gym and parking

Travel subsidies

Job summary

Eli Lilly Cork Limited is seeking an Expert Specialist in HR to join the Global HR Solutions team. You will handle a broad range of HR processes and transactions, assisting managers and employees, and playing a key role in delivering end-to-end support.

The role requires bilingual English, strong data management, and experience with Workday; you will log, resolve, and guide on policy, SLAs, and content governance. The compensation varies by location with strong benefits and growth opportunities.

Qualifications

• Bilingual/Multilingual with English
• 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment
• Bachelor’s Degree (preferably in HR) or equivalent work experience

Responsibilities

• Taking, logging, assessing, and resolving first line calls, chats, and emails.
• Process HR transactions, logging and closing cases, and ensuring accuracy of data.
• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query.
• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
• Manage questions, elevate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence
• Maintain electronic employee personnel files.
• Provide ongoing feedback and share learning to content governance team to maintain strong self-serve content to other team members and Training Analyst on either new specialist topic or require learning.
• Provide feedback and information to support a high-quality experience inthe HR Capability Centre
• Create, update, store relevant employment information.
• Conduct data quality reviews, monitor and correct processing errors.
• Assist in testing upgrades and new system functionality.

Skills

Bilingual English

Data management

Stakeholder management

Communication skills

Attention to detail

Education

Bachelor's Degree in HR or equivalent

Tools

Workday

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world. Eli Lilly Cork is made up of a talented diverse team of over 1600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!

Are you interested in serving in an HR capability centre, delivering seamless experience? Do you enjoy working in a team that serves as the first point of contact for a broad range of HR enquiries, encouraging the exchange of ideas, best, and continuous learning?

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives.

Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

The Global HR Solutions team is an organisation built to deliver end to end dedicated services and partnerships with HRS countries, COE’s and employees across the globe. As part of this team, you will create moments that matter.

As the Expert Specialist, you will work with the HR organization, employees, and managers across a wide variety of HR processes and transactions. Your key responsibilities will include:

• Taking, logging, assessing, and resolving first line calls, chats, and emails.

• ProcessHR transactions, logging and closing cases, and ensuring accuracy of data

• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query.

• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.

• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.

• Manage questions, elevate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence

• Maintain electronic employee personnel files.

• Provide ongoing feedback and share learning to content governance team to maintain strong self-serve content to other team members and Training Analyst on either new specialist topic or require learning.

• Provide feedback and information to support a high-quality experience inthe HR Capability Centre

• Create, update, store relevant employment information.

• Conduct data quality reviews, monitor and correct processing errors.

• Assist in testing upgrades and new system functionality.

Basic Qualifications

• Bilingual/Multilingual with English
• 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment
• Bachelor’s Degree (preferably in HR) or equivalent work experience

Additional Skills/Preferences

• Specialized knowledge in HR
• Prior experience working in shared services.
• Prior Workday experience
• Strong Data Management skills
• Strong oral and written communication skills
• Ability to navigate computerized data entry system or other relevant applications.
• Strong resilience to ambiguous environments
• Strong data management and attention to detail
• Strong oral and written communication skills
• Strong stakeholder management

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form https://careers.lilly.com/us/en/workplace-accommodation for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is €26400 - €46200

Full-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a pension plan; vacation benefits; eligibility for healthcare benefits; flexible benefits (if applicable) life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.