Expert Game Technician

Big Easy Ent; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Big Easy Ent in Austin, TX seeks a Lead Expert Game Technician to maintain, repair, and program gaming machines across installations. You will lead by example, train junior technicians, and ensure quality control in a fast-moving, revenue-driven environment.

This role requires regular travel, the ability to adapt to changing priorities, and a proactive, solutions-oriented attitude to support client deployments and inventory management.

Qualifications

• Requires strong technical aptitude for repairing and maintaining gaming machines.
• Leads a team and mentors junior technicians.
• Willingness to travel regularly and adapt to changing schedules.

Responsibilities

• Rekey, clean, test, and troubleshoot gaming machines to ensure performance.
• Build classic arcade cabinets and prepare equipment for deployment.
• Train junior technicians and provide mentorship to team members.

Skills

Technical competence

Leadership

Accountability

Solutions-oriented

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

This role requires technical competence, leadership, accountability, and a positive, solutions-oriented attitude. As a lead position, this role directly impacts revenue, customer satisfaction, team morale, and the company’s ability to grow and Scale. This position requires regular travel, including overnight stays, and the ability to adapt to changing schedules and priorities. This role involves re-keying, cleaning, testing, and programming gaming machines, organizing warehouse inventory, and ensuring quality control. The Expert Game Technician will also be responsible for training junior technicians and preparing inventory for deployment. Represent the company professionally at all client locations

Key Responsibilities:

Maintenance and Repair:

• Rekey, clean, test, and troubleshoot gaming machines to ensure optimal performance.
• Build classic arcade cabinets.
• Ensure equipment is ready for installation.
• Maintain a sense of urgency to avoid delays that impact revenue and customer

Training and Development:

• Train junior technicians on best practices for maintaining and repairing gaming equipment.
• Provide ongoing support and mentorship to team members.

Programming and Technical Setup:

• Program gaming machines and computers to ensure proper functionality.
• Learn to wire and hook up gaming equipment and related hardware.

Warehouse Management:

• Organize and maintain the warehouse to ensure easy access to equipment and parts.
• Prepare inventory for deployment to various locations.

Quality Control:

• Perform quality control checks on all gaming machines and equipment
• Ensure all equipment meets company standards and specifications.
• Manage inventory levels and ensure all necessary parts and equipment are available.
• Track and document inventory usage and needs.

Deployment:

• Provide clear, constructive feedback to Operations and Sales to support successful installs
• Safely operate company vehicles, including box trucks where applicable
• Identify potential issues related to space, power, internet, or compliance
• Assist with inventory management and tracking of deployed equipment
• Ensure all equipment is scanned, logged, and documented per company policy
• Maintain tools, vehicles, and equipment in clean, working condition

Leadership & Professional Expectations (Critical Role Requirements)

As a Game Technician, you are expected to:

• Demonstrate a positive, solutions-focused attitude aligned with company goals
• Support company growth initiatives and operational changes
• Take initiative without waiting for instruction on routine responsibilities
• Lead by example in work ethic, professionalism, and accountability
• Communicate concerns through proper channels in a constructive manner

Physical & Technical Requirements

• Ability to lift and move equipment weighing 20–30 lbs (and occasionally more with assistance)
• Comfortable working on your feet for extended periods
• Box truck driving experience preferred
• Inventory and warehouse experience preferred

Licensing & Compliance

• Must maintain a clean driving record
• Must comply with all company safety and travel policies