Expert Engineer

Maximus; Bay St. Louis (MS); On-site; USD 100,000 - 140,000; Full time

Job summary

Maximus is seeking an onsite senior technical authority to provide 24x7x365 expert-level support for critical infrastructure, coordinating with incident management and engineering teams to restore services and maintain operational continuity.

You will perform fault isolation, troubleshooting, and restoration of servers, storage, networking, and power components while supporting disaster recovery activities and maintaining thorough documentation for auditability.

Qualifications

• Minimum requirements include ability to obtain and maintain Public Trust; U.S. citizenship or national status required.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 10+ years of experience in data center operations, systems engineering, or infrastructure support in onsite, mission-critical environments.
• Experience supporting enterprise data center operations and infrastructure environments.
• Proven ability to perform advanced troubleshooting and restoration of hardware, servers, storage, and network systems.
• Experience supporting 24x7x365 mission-critical operations with strict SLA requirements.
• Strong understanding of data center components including compute, storage, networking, and power systems.
• Experience coordinating with incident management and cross-functional engineering teams.
• Hands-on troubleshooting in onsite, high-pressure environments during major outages.
• Disaster recovery planning, testing and execution experience.
• Ability to maintain technical documentation and runbooks.

Responsibilities

• Serve as onsite senior technical authority providing 24x7x365 expert-level support.
• Perform hands-on fault isolation, troubleshooting, and restoration of critical infrastructure (servers, storage, networking, power).
• Execute rapid response actions during high-severity outages in degraded environments.
• Coordinate with incident management, network, and remote engineering teams to restore enterprise services.
• Support and execute disaster recovery procedures, including failover operations and DR testing.
• Monitor system health and infrastructure performance to identify risks and prevent outages.
• Provide onsite support for high-risk changes and infrastructure upgrades.
• Coordinate with carriers, vendors, and stakeholders for operations and restorations.
• Maintain documentation, runbooks, and procedures for auditability and compliance.
• Support SLA adherence through rapid response, resolution, and communication.

Skills

Onsite troubleshooting

24x7x365 support

Stakeholder coordination

Disaster recovery planning

Documentation & runbooks

Education

Bachelor’s degree in IT/CS/Engineering

Tools

VMware

Hyper-V

ITIL

Job description

Description & Requirements

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Requirements

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS137, T5, Band 8

Job-Specific Essential Duties and Responsibilities

• Serve as the onsite senior technical authority providing continuous 24x7x365 expert-level support.
• Perform hands-on fault isolation, troubleshooting, and restoration of critical infrastructure systems, including servers, storage, networking, and power/connectivity -components.
• Execute rapid response actions during high-severity outages, including isolated troubleshooting in degraded or disconnected environments.
• Coordinate with Critical Incident Management, network, and remote engineering teams to restore enterprise services and maintain operational continuity.
• Support and execute disaster recovery (DR) procedures, including failover operations, restoration activities, and DR testing exercises.
• Monitor system health and infrastructure performance to proactively identify risks and prevent outages in mission-critical environments.
• Provide onsite support for high-risk changes, maintenance activities, and infrastructure upgrades, ensuring minimal service disruption.
• Coordinate with telecommunications carriers, vendors, and stakeholders to support infrastructure operations and service restoration activities.
• Maintain documentation, runbooks, and operational procedures to support auditability, compliance, and consistent service execution.
• Support SLA adherence by ensuring rapid response, resolution, and communication during operational incidents and outages.

Job-Specific Minimum Requirements

• Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 10+ years of experience in data center operations, systems engineering, or infrastructure support, including significant experience in onsite, mission-critical environments.
• Demonstrated experience supporting enterprise data center operations and infrastructure environments.
• Proven ability to perform advanced troubleshooting and restoration of hardware, server, storage, and network systems.
• Experience supporting 24x7x365 mission-critical operations with strict SLA requirements.
• Strong understanding of data center infrastructure components including compute, storage, networking, and power systems.
• Experience coordinating with incident management and cross-functional engineering teams.
• Ability to perform hands-on troubleshooting in onsite, high-pressure environments, including during major outages.
• Experience supporting disaster recovery planning, testing, and execution.
• Ability to maintain technical documentation, runbooks, and operational procedures.

Preferred Skills and Qualifications

• Experience supporting federal government environments.
• Familiarity with high-availability and geographically distributed infrastructure environments.
• Experience with server, storage, virtualization (e.g., VMware/Hyper V), and enterprise networking technologies.
• Knowledge of ITIL-based incident and operations management processes.
• Experience supporting disaster recovery execution and continuity of operations (COOP).
• Strong ability to operate independently in isolated or degraded network conditions.
• Excellent communication skills for coordination with stakeholders and multi-team incident response efforts.

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Minimum Requirements

TCS137, T5, Band 8

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, and internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews, please contact People Operations at [e-mail].

Minimum Salary

$100,000.00

Maximum Salary

$140,000.00