Expert Client Success Manager

Konsus, Inc. (Superside); United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking an Expert Client Success Manager for a remote position. The successful candidate will manage client relationships, ensuring exceptional service while leading strategic initiatives and internal collaborations. Candidates should have at least 7 years of relevant experience, preferably in healthcare.

Qualifications

• 7+ years of experience in client relationship management.
• Exposure to healthcare risk adjustment programs.
• Experience working for a health plan.

Responsibilities

• Serve as the primary operational contact for clients.
• Lead collaborations between clients and internal teams.
• Facilitate strategic roadmap planning and maintain client health dashboards.

Skills

Client relationship management

Issue resolution

Project management

Education

Bachelor's degree or equivalent technical/business experience

Job description

A company is looking for an Expert Client Success Manager, Remote.

Key Responsibilities

• Serve as the primary operational contact for clients, ensuring an extraordinary experience with products and services
• Lead collaborations between clients and internal teams to align goals and action plans
• Facilitate strategic roadmap planning and maintain client health dashboards for operational reviews

Required Qualifications

• Bachelor's degree or equivalent technical/business experience
• 7+ years of experience in client relationship management and issue resolution
• Exposure to healthcare risk adjustment programs (CMS, Commercial, Medicare, Medicaid)
• Previous experience working for a health plan
• Strong project management skills