Experienced Service Technician - North Carolina

Geoprobe Systems®; Hickory (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid Time Off (PTO)

Paid Holidays

Profit Sharing

Job summary

Geoprobe Systems® seeks a service technician to join a dedicated team focused on inspecting, diagnosing, repairing, and servicing the mechanical, electrical, and hydraulic systems of our drilling rigs.

You will deliver high-quality, customer-ready equipment for environmental, geotechnical, geothermal, and water-well projects, and clearly describe problems and solutions to customers. Travel to field sites is possible; teamwork and schematics literacy are essential.

Qualifications

• Have strong mechanical, electrical, and hydraulic system experience.
• Able to read and interpret schematic drawings.
• Proficient with hand tools and basic computer use.

Responsibilities

• Perform repair and preventative maintenance on customer vehicles and equipment.
• Diagnose and troubleshoot problems and adjust machines as needed.
• Maintain detailed service records and document interactions in the internal system.
• Cross-train on different machines and meet service delivery schedules.
• Communicate with customers to describe problems and solutions.

Skills

Mechanical aptitude

Read schematics

Proficient with hand tools

Basic PC knowledge

Lift up to 50 lbs

Job description

As a Geoprobe® service technician, you'll be part of a dedicated team focused on providing top service through efficient rig repairs and maintenance. Your role will involve inspecting, diagnosing, repairing, and servicing the mechanical, electrical, and hydraulic systems of our technical drilling rigs. Your professional approach to producing high-quality, customer-ready equipment ensures clients in the environmental, geotechnical, geothermal, and water well industries remain active. Successful candidates have strong communication skills and are able to clearly describe problems and processes with customers; a collaborative mindset; and a passion for helping others.

Responsibilities

• Perform all levels of repair and preventative maintenance on customer vehicles and equipment
• Diagnose and troubleshoot problems, recommend and repair all critical machine and engine adjustments
  • Study, read, and interpret schematic engineering drawings
  • Test to ensure accuracy of repairs
• Maintain detailed records of service interactions, solutions provided, and follow-up actions
  • Timely input of machine-related customer interactions entered into internal system
• Ability to cross-train and learn a variety of machines that come into the shop.
• Complete all assignments in a timely manner and meet service delivery schedules
• Other duties as assigned by supervisor

You might be a good fit if you...

• Have practical experience with mechanical, electrical, and hydraulic systems
• Are energized by helping others succeed
• Are willing to travel – occasionally a customer will experience technical issues in the field and the machine cannot be transported to a service center
• Enjoy working with a team

• Mechanical aptitude
• Able to read and understand schematics
• Proficient with hand tools
• Basic PC knowledge (ability to operate a keyboard and basic navigation between screens within an application)
• Able to lift up to 50 lbs

Bonus

• Helpful experience includes any of the following: drilling equipment operation, farm background or farm work experience, working on engines or automotive components, or heavy equipment use - manufacturing preferred

• 401(k)
• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Profit Sharing

Geoprobe Systems® is an Equal Opportunity Employer.