Experienced Service Technician

Vortex Doors; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401K match

8 paid holidays

Vacation/Sick program

Company-provided vehicle

Uniform and tools provided

Annual boot allowance

Job summary

Vortex Doors is seeking an Experienced Commercial Door Technician in Charlotte, NC. The role focuses on installing, troubleshooting, and repairing commercial sectional doors, dock levelers, and related hardware, with a strong emphasis on safety and customer service.

Ideal candidates have 4+ years in the field, welding experience is a plus, and the ability to read tape measures accurately. Company vehicle provided; full-time hours with overtime and on-call expectations.

Qualifications

• 2-4+ years’ experience in commercial door service.
• Welding certification a plus.
• Knowledge of door and dock types, brands, and hardware.

Responsibilities

• Install, troubleshoot, and repair commercial sectional doors and dock levelers.
• Diagnose and repair door-related issues including springs, hinges, locks, and electrical components.
• Provide excellent customer service by explaining repairs and solutions.
• Maintain records of service visits, repairs, and installations.
• Ensure safety and building code compliance on all installations and repairs.

Skills

Experience in commercial doors

Mechanical & technical skills

Tape measure reading

Customer communication

Education

High school diploma or equivalent

Job description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are considering applicants with at least 4+ years of Commercial Sectional Door and Dock experience!

Key Responsibilities

• Install, troubleshoot, and repair a variety of Commercial Sectional doors, dock Levelers, and related hardware using appropriate tools and equipment.
• Welding new dock levelers upon installation
• Diagnose and conduct routine repair door-related issues, such as broken springs, hinges, locks, and electrical components.
• Some Pedestrian door repair may be required. If you have a desire to learn we will train!
• Ensure that all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing customer inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently. Communicate with customers offering cost-effective solutions.
• Perform quality checks on installations and repairs to ensure they meet the company’s unsurpassed quality standards.

Great Reasons To Work At Vortex

• Industry-best training in our state-of-the-art training facility learning Commercial and Retail door openings, hardware, storefront glazing, and automatic doors.
• Room for growth and opportunity with multiple levels of career advancement to excel and grow in your career.
• Continued learning classes on Manual operated doors and dock equipment training for Industrial openings and options for industry certifications.
• Training on Hollow metal door, frame, and hardware.
• Strong Safety Culture.
• Positive Work Environment.
• Recognitions and Rewards.
• Comprehensive Pay, health benefits, 401K match, 8 company paid holidays, and Vacation/Sick program.
• Company provided uniform, tools, and an annual boot allowance.
• Use of Company provided vehicle to conduct customer service visits.
• - Excellent mechanical and technical skills.
  • Physically able to move items weighing 50 lbs. or higher.
  • Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods of time and proficient operating power tools.
  • Possess interpersonal skills to relate to customers and solve issues.
  • Excellent communication skills to collaborate with others under any type of condition.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to relay information in a fast-paced environment.
  • Ability to be persuasive with customers when necessary.
  • Attention to detail and a commitment to quality workmanship.
  • Reliable and Self Motivated
  • High school diploma or equivalent.
  • 2 - 4+ years’ experience in the commercial door service industry.
  • Welding Certification a Plus
  • Knowledge of various door and dock types, brands, and hardware.
  • Ability to use hand and power tools effectively.
  • Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
  • Knowledge of safety regulations and adherence to safety protocols.

Work Conditions

• Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours.
• Continuous on-going training provided as you continue to grow with Vortex.
• The job environment is fast paced and results oriented.
• Be able to drive a company vehicle and possess a valid driver license.
• Must pass Drug test, Background check and Motor Vehicle check

You Should Be Proficient In

• Electrical Repair
• Automotive Locksmith
• Electrical Systems & Diagnostics (Heavy Equipment)
• Access Control Systems
• Equipment Installation