Experienced Service Advisors- NEEDED FOR NEW DEALERSHIP!

Clay Cooley Auto Group; Terrell (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service center is seeking experienced Service Advisors to support customers in understanding their vehicle maintenance needs. The role involves advising on service options, managing customer records, and contributing to sales objectives while ensuring high levels of customer satisfaction. Ideal candidates possess strong communication skills, a background in automotive services, and the ability to work collaboratively within a team.

Benefits

Paid time off and holiday pay

Company paid life insurance

Medical, dental, vision insurance

Flexible spending account

Retirement Savings Plans (401K / ROTH) with company matching

Employee Discounts

Qualifications

• Previous experience as a Service Advisor is required.
• Good communication skills are essential.
• Ability to work independently and as part of a team.

Responsibilities

• Advise customers on vehicle maintenance and repairs.
• Manage customer records and process payments.
• Schedule service appointments and communicate with technicians.

Skills

Communication

Teamwork

Customer Service

Problem Solving

Job description

Experienced Service Advisors

VETERANS ARE ENCOURAGED TO APPLY!

Hyundai of Terrell is seeking to recruit experienced, skilled, and enthusiastic Service Advisors to join our NEW Service Center! The Service Advisor is the frontline of the Service Department who assists customers with understanding their vehicle's maintenance and repair options and provide an estimate of cost before they are scheduled with the Technician.

Employee Compensation Package:

• Paid time off and holiday pay
• Company paid life insurance
• Medical, dental, vision, disability, critical illness, accident, and hospital insurance plans available
• Flexible spending account and employee assistance program accessible
• Retirement Savings Plans (401K / ROTH) plus company matching
• Employee Discounts

Role Responsibilities:

Customer Interaction and Business Operations:

• Advise and explain costs of vehicle maintenance and repairs to service customers. The Service Advisor will address inquiries and concerns and find a resolution for customer satisfaction.
• Manage and update customer vehicle records, create invoices, process payments, and validate warranty information. The Service Advisor must update the database and offer accurate billing options to the customer.
• Promote additional services and products. The Service Advisor will have sales generation objectives and contribute to the Service Departments revenue goals.

Service Planning and Coordination:

• Schedule service appointments and coordinate with technicians. The Service Advisor will prepare the Repair Orders, including descriptions of problems, required repairs, and cost estimates.
• Verify customer's auto insurance and set up loaner vehicles when necessary. The Service Advisor will collaborate with the Rental Agent for alternative transportation during the service of the vehicle.
• Provide progress reports to the customer throughout the service process. The Service Advisor will constantly communicate with the customers concerning the timeline of completion.

Employee Prerequisites:

• Onboarding process completed within days of applying!
• Stand, walk, or sit for long periods of time without resting. (Up to 5 hours)
• Good communication skills
• Ability to work independently and as a part of a team.
• Capability to read and interpret documents, write routine reports and correspondence, communicate effectively with employees, managers, and customers.
• Previous experience is REQUIRED.

Job Type:

Full-time

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.

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