Experienced Service Advisor - Gulf Coast Chevy, Buick, GMC

Gulf Coast Auto Park; Houston (TX); On-site; USD 60,000 - 120,000; Full time

Job summary

Gulf Coast Auto Park is seeking an Experienced Service Advisor to join their team in Houston, TX. The ideal candidate will excel in customer service and have prior experience in an automotive environment. Responsibilities include liaising with technicians and upselling services while ensuring high customer satisfaction. A supportive work environment and competitive pay await the right individual.

Benefits

Medical, Dental & Vision Insurance

401K Retirement Savings Plan

PTO/Vacation

Discounts on vehicle purchases

Advancement opportunities for high performers

Qualifications

• Prior automotive service advisor experience is a plus.
• Outstanding customer service skills essential.
• Experience with Reynolds & Reynolds DMS is beneficial.

Responsibilities

• Greeting customers and understanding their repair needs.
• Liaising between customers and service technicians.
• Providing accurate repair/maintenance estimates.

Skills

Outstanding customer service skills

Positive attitude

Tools

Reynolds & Reynolds DMS

Job description

Experienced Service Advisor - Gulf Coast Chevy, Buick, GMC

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Experienced Service Advisor - Gulf Coast Chevy, Buick, GMC

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Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

Customer Service Experience is a must

Prior Automotive Service Advisor Experience is a plus

Experience With Reynolds & Renolds DMS Is a Plus

On a typical day, this will include:

• Upselling additional services using low pressure, high integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  
  

The Rewards

• A great working environment where you’ll be supported by a team of professionals
• A competitive pay plan
• Medical, Dental & Vision Insurance
• 401K Retirement Savings Plan
• PTO/Vacation
• Discounts on vehicle purchases
• Advancement opportunities for high performers
  
  

The Requirements

• Outstanding customer service skills
• A positive attitude
• Previous experience in a similar role would be highly desirable
  
  

About Our Company

Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area. From the moment you walk into one of our showrooms, you’ll know our commitment to our employees is second to none. We strive to make your career with Gulf Coast a good one – until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

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Houston, TX
$60,000.00
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