Experienced Service Advisor - Gulf Coast Chevy, Buick, GMC

Gulfcoast; Angleton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Gulf Coast Chevy, Buick, GMC is seeking an Experienced Service Advisor to join our team in Angleton, Texas. In this role, you will be the face of our service department, ensuring exceptional customer interaction while coordinating with our technicians. The position offers a competitive pay plan, medical benefits, and opportunities for advancement within a supportive work environment.

Benefits

Medical, Dental & Vision Insurance

401K Retirement Savings Plan

PTO/Vacation

Discounts on vehicle purchases

Advancement opportunities for high performers

Qualifications

• Outstanding customer service skills required.
• Previous experience in a similar role would be highly desirable.

Responsibilities

• Act as a liaison between customers and Service Technicians.
• Provide accurate repair/maintenance estimates.
• Maintain Customer Satisfaction Index (CSI) scores.

Skills

Customer Service

Positive Attitude

Upselling Skills

Tools

Reynolds & Reynolds DMS

Job description

Experienced Service Advisor - Gulf Coast Chevy, Buick, GMC

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

Customer Service Experience is a must
Prior Automotive Service Advisor Experience is aplus
Experience with Reynolds & Renolds DMS is a plus

On a typical day, this will include:

• Upselling additional services using low pressure, high integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

The Rewards:

• A great working environment where you’ll be supported by a team of professionals
• A competitivepay plan
• Medical, Dental & Vision Insurance
• 401K Retirement Savings Plan
• PTO/Vacation
• Discounts on vehicle purchases
• Advancement opportunities for high performers

The requirements:

• Outstanding customer service skills
• A positive attitude
• Previous experience in a similar role would be highly desirable

About our Company:

Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area. From the moment you walk into one of our showrooms, you’ll know our commitment to our employees is second to none. We strive to make your career with Gulf Coast a good one – until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.