Experienced Service Advisor

Lithia & Driveway; Troy (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Job summary

Lithia & Driveway in Troy, Michigan is seeking an Experienced Service Advisor to manage and enhance customer interactions during service visits. Candidates should possess strong attention to detail, communication skills, and a valid driver's license.

Responsibilities include answering calls, greeting customers, providing repair estimates, and ensuring satisfactory service delivery. This role offers competitive pay and comprehensive benefits including medical plans, PTO, and 401(k) retirement options.

Qualifications

• Must be 18 years or older.
• Acceptable driving record and a valid driver's license required.

Responsibilities

• Handle incoming calls in a friendly manner.
• Greet customers and address their concerns.
• Provide accurate repair estimates and process payments.
• Follow up with customers during the service.
• Deliver completed vehicles professionally.

Skills

Attention to detail

Communication skills

Basic computer skills

Typing efficiency

Mathematics

Education

High School graduate or equivalent

Job description

Dealership

L0780 Land Rover Troy

Suburban Land Rover of Troy! Experienced Service Advisor WANTED!

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence

We Offer Best-in-class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.