Experienced Security System Field Service Technician

Integrated Protection Services; Merrimack (NH); On-site; USD 34,000 - 55,000; Full time

Job summary

One Source Security in Merrimack, NH is seeking an experienced Security System Service Tech to install, maintain, and repair security systems for residential and commercial clients, ensuring performance and customer satisfaction. You will diagnose issues, communicate clearly with clients, and stay current with evolving security technologies while traveling to job sites within the service area.

A high school diploma or GED is required; electronics certification is a plus, and a valid driver's

Qualifications

• High School Diploma or GED required; electronics certification a plus.
• Proven experience with security system installations and troubleshooting.
• Strong communication, attention to detail, and ability to work with clients in the field.

Responsibilities

• Set up and install security systems including alarms, cameras, access control at client sites.
• Perform regular maintenance checks and repairs for reliability.
• Diagnose and resolve technical issues reported by clients in a timely manner.
• Provide excellent customer service by explaining system functions and addressing inquiries.
• Recommend and implement system upgrades, staying current with security tech trends.
• Maintain accurate records of services, parts used, and client interactions.
• Ensure installations and repairs comply with industry standards and regulations.

Skills

Security system installation

Troubleshooting

Communication skills

Attention to detail

Physical stamina

Driver's license

Willingness to travel

Education

High School Diploma or GED

Electronics certification (plus)

Job description

Experienced Security System Service Tech

One Source Security

Merrimack, NH 03054

Salary: 25.00 - 40.00 USD / HOUR

DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. One Source Security, based in Merrimack, NH, has been devoted to providing peace of mind through innovative technology and exceptional customer service for nearly 30 years, delivering comprehensive and reliable security solutions to residential and commercial clients throughout the region. As a proud member of the DU Family of Companies, powered by APi Group, we combine the strength of a leading life safety network with the responsiveness and relationships of a local partner. Living our motto, "we protect what you value most," One Source Security offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Security System Service Technician to our Merrimack, NH team. In this role, you will install, maintain, and repair security systems for both residential and commercial clients, ensuring optimal performance and a high standard of customer satisfaction across every interaction. Success in this role requires a thorough understanding of security technologies, strong troubleshooting instincts, attention to detail, and the ability to communicate clearly and professionally with clients in the field.

Key Responsibilities:

• Set up and install security systems including alarms, surveillance cameras, access control systems, and other related equipment at client sites.
• Perform regular maintenance checks and repairs on security systems to ensure ongoing reliability and functionality.
• Diagnose and resolve technical issues reported by clients, providing timely and effective solutions to maintain system integrity.
• Provide excellent customer service by addressing client inquiries, explaining system functions, and ensuring clients are comfortable and confident with their security setups.
• Recommend and implement system upgrades to enhance security measures as needed, staying current with the latest security technologies and industry trends.
• Maintain accurate records of services performed, parts used, and customer interactions for each job site.
• Ensure all installations and repairs comply with applicable industry standards and regulations.

Qualifications:

• High School Diploma or GED required; additional certification in electronics or a related field is a plus.
• Proven experience with security system installations and troubleshooting, with familiarity across a variety of security technologies and equipment.
• Strong analytical and problem-solving abilities to effectively address and resolve client issues in the field.
• Excellent verbal and written communication skills for client interaction and internal documentation.
• High level of precision and attention to detail in all technical work.
• Capable of performing physical tasks such as climbing ladders and handling equipment.
• Valid driver's license and willingness to travel to job sites within the assigned service area.

Physical Demands & Work Environment:

• Field-based role requiring regular travel to residential and commercial job sites throughout the service area.
• Physical demands include climbing ladders, lifting and handling equipment, and working in varying site conditions.
• Flexibility to work various shifts, including occasional evenings, weekends, or overnight travel depending on client needs.

The wage for this role is$25.00 to $40.00 per hour, based on experience and qualifications.

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

• Competitive Compensation:We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package:Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family:The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group:As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships:Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match:We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Davis-Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

Equal Opportunity Employer, including disabled and veterans.