Experienced HVAC Service Technician - Diagnostics & Repairs

Guy Smith Home Services; Norfolk (VA); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Company-Provided Vehicle

Uniforms and Professional Diagnostic设备

Job summary

Guy Smith Home Services in Norfolk, VA is seeking an experienced HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems with reliable support from dispatch and operations. You’ll handle comfort-focused customer interactions, ensure accurate documentation, and contribute to a professional service experience.

Responsibilities include diagnosing systems, performing maintenance, explaining options to homeowners, and coordinating with the office.

Qualifications

• Residential HVAC service, repair, and maintenance experience.
• Strong diagnostic and troubleshooting abilities.
• Experience servicing furnaces, air conditioners, heat pumps, mini-splits, and related systems.
• Knowledge of refrigeration, electrical, airflow, mechanical, and combustion systems.
• Ability to independently manage service calls from diagnosis through completion.

Responsibilities

• Diagnose, service, repair, and maintain residential heating and cooling systems.
• Work on furnaces, air conditioners, heat pumps, mini-splits, air handlers, thermostats, and indoor air quality equipment.
• Troubleshoot electrical, refrigeration, airflow, mechanical, and combustion-related issues.
• Perform preventive maintenance, system testing, equipment startups, and safety inspections.
• Explain diagnosed problems and recommend appropriate repair, maintenance, or replacement options.
• Obtain customer approval before completing work and collect payment when appropriate.
• Complete accurate service notes, equipment records, photos, and follow-up documentation.
• Communicate parts, scheduling, and return-trip needs promptly to the office.
• Protect customers’ homes and maintain a clean, professional work area.
• Maintain assigned vehicles, tools, diagnostic equipment, and truck inventory.
• Coordinate with dispatch, customer service, installation, and management teams.
• Participate in required meetings, technical training, and professional development.

Skills

Residential HVAC experience

Diagnostics & troubleshooting

Customer service

Communication skills

Education

EPA Universal Certification

NATE certification preferred

Tools

Field service software

Mobile/tablet apps

Diagnostic equipment

Job description

Guy Smith Home Services in Norfolk, VA is seeking an experienced HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems with reliable support from dispatch and operations. You’ll handle comfort-focused customer interactions, ensure accurate documentation, and contribute to a professional service experience.

Responsibilities include diagnosing systems, performing maintenance, explaining options to homeowners, and coordinating with the office.