Experienced HVAC Service Technician

Carter Heating & Air; North Carolina; On-site; USD 48,000 - 64,000; Full time

Job summary

Carter Heating & Air in North Carolina is seeking an experienced HVAC Service Technician to join our team. The role involves servicing residential and commercial HVAC systems, performing maintenance, troubleshooting, and supporting installation activities, with daily travel to job sites.

You will document service activities using CRM software on tablets, ensure safety compliance, and report to the Operations Manager. A strong focus on customer interaction and timely communication is essential.

Qualifications

• 5+ years HVAC service experience
• EPA Section 608 Certification
• Strong knowledge of HVAC systems, electrical components, and mechanical functions
• Customer service and problem-solving skills
• Effective time management and communication abilities
• Thorough understanding of safety procedures

Responsibilities

• Perform routine maintenance and repair on residential and commercial HVAC systems
• Troubleshoot system malfunctions and diagnose issues efficiently
• Support installation activities as needed
• Engage in direct, frequent customer interaction to address concerns and provide updates
• Ensure compliance with safety standards and procedures
• Conduct equipment testing to verify system performance
• Document service and repair activities accurately using CRM software on tablets
• Travel daily to various job sites to deliver services

Skills

HVAC service experience

CRM software

Customer interaction

Education

Technical certificate in HVAC or related field

EPA Section 608 Certification

Job description

Job Description

We are seeking an experienced HVAC Service Technician with immediate availability to join our team. This role requires frequent direct customer interaction and involves working on both residential and commercial HVAC systems. The technician will perform system maintenance, troubleshooting, repair work, and installation support, while ensuring safety compliance and accurate documentation. Daily travel between job sites is expected, and proficiency with modern CRM-based software accessed through tablets is essential. The technician will report directly to the Operations Manager.

Responsibilities

• Perform routine maintenance and repair on residential and commercial HVAC systems
• Troubleshoot system malfunctions and diagnose issues efficiently
• Support installation activities as needed
• Engage in direct, frequent customer interaction to address concerns and provide updates
• Ensure compliance with safety standards and procedures
• Conduct equipment testing to verify system performance
• Document service and repair activities accurately using CRM software on tablets
• Travel daily to various job sites to deliver services

Required Qualifications

• Minimum of 5 years experience in HVAC service

Preferred Qualifications

• Technical certificate in HVAC or related field
• EPA Section 608 Certification
• Strong knowledge of HVAC systems, electrical components, and mechanical functions
• Customer service and problem-solving skills
• Effective time management and communication abilities
• Thorough understanding of safety procedures