Experienced HVAC Dispatcher

NorthPort Heating and Air Conditioning; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

NorthPort Heating and Air Conditioning is hiring a full-time experienced HVAC Scheduler/Dispatcher to ensure smooth operations within the service department. The role includes answering client calls, dispatching technicians, organizing office supplies, and ensuring customer satisfaction. Candidates should have HVAC dispatching experience, great customer service, and organizational skills.

Benefits

Competitive wage

Opportunities for overtime

Sales opportunities

Paid vacation

Paid holidays

Sick time

Positive work culture

Career development opportunities

Qualifications

• 2 years of HVAC dispatching/scheduling experience.
• Experience in customer service.
• Reliable transportation to travel to and from the office.

Responsibilities

• Ensure scheduling efficiency while prioritizing customer service.
• Answer client phone calls and dispatch field technicians.
• Follow up with technicians and customers after services.

Skills

Customer service

Organization skills

Communication skills

Detail-oriented

Education

2 years of HVAC dispatching/scheduling experience

Tools

Microsoft Office

Google Docs

Job description

7 months ago Be among the first 25 applicants

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Pay found in job post

Retrieved from the description.

Base pay range

$13.00/hr - $16.00/hr

NorthPort Heating and Air Conditioning in Jacksonville, FL is hiring a full-time experienced HVAC Scheduler / Dispatcher to keep our service department running smoothly while exceeding customer expectations. Do you thrive in a fast-paced office atmosphere? Are you a people person with great customer service skills? Would you like to work for a company that values you? If so, keep reading!

The typical schedule for this position is Monday-Friday with some occasional Saturday hours as needed. We pay our HVAC Schedulers / Dispatchers a competitive wage of $13-$16/hour based on experience. You would also be eligible for opportunities for overtime, sales opportunities, paid vacation, paid holidays, and sick time. If this sounds like the right opportunity for you, apply today!

About Northport Heating And Air Conditioning

NorthPort Heating and Air Conditioning is a family-owned heating and air conditioning service provider located in Jacksonville, Florida. We have made our company successful by building long-term relationships with our customers and offering them continued support even after the completion of our services. Our company's philosophy is simple: Treat every customer with respect as if they were our only customer.

Here at NorthPort, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us!

A DAY IN THE LIFE OF AN HVAC SCHEDULER / DISPATCHER

Your primary goal as an HVAC Scheduler / Dispatcher is to ensure ultimate scheduling efficiency while always keeping superior customer service in mind. You work hard to ensure that our field technicians are kept busy while maximizing time and mileage. In our fast-paced office environment, most of your time is spent answering incoming client phone calls, dispatching field technicians, responding to emails, and entering work orders into our system.

After services are complete, you make follow up phone calls to our field technicians and customers to make sure that everything went well and customers are satisfied. You also order parts and equipment, file and fill out paperwork, prepare bills and invoices, and organize office supplies. You feel good about ensuring that our customers are happy, all parties are well-informed, and everything runs smoothly.

Qualifications

• 2 years of HVAC dispatching/scheduling experience
• Experience in customer service
• Geographical knowledge of service area and/or map reading abilities
• Proficiency in Microsoft Office products and Google Docs
• Reliable transportation to travel to and from the office
  
  

Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Do you have excellent customer service skills? Are you a great communicator, both in person and on the phone? Are you detail-oriented and able to thrive in a fast-paced environment? Are you a team player who can also work well independently? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

If you are great on the phone and feel that you would be right for this position, complete our initial 3-minute, mobile-friendly application today!

Location: 32207

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction

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