Experienced Ford Service Advisor

Airportmarinaford; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading dealership in Los Angeles seeks an experienced Ford Service Advisor to enhance customer experiences in the service lane. The role involves managing customer inquiries, overseeing service operations, and ensuring high standards of service delivery. Ideal candidates possess a strong customer service background and excellent communication skills.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Flexible Work Schedule

Discounts on products and services

Qualifications

• 2+ years of Ford Service Advisor experience preferred.
• Demonstrated ability to manage others.
• Clean driving record and willingness for background check.

Responsibilities

• Oversee flow of Drive Lane ensuring courteous service.
• Provide concierge support for inquiries to ensure customer satisfaction.
• Efficiently distribute work among technicians.

Skills

Communication

Time management

Organizational skills

Job description

As an experienced Ford Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Airport Marina, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Airport Marina is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Compensation is based upon monthly sales, plus bonuses

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• 2+ years of Ford Service Advisor experience preferred
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Airport Marina Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.