Experienced Fire Service Technician

Alloy Enterprises; New Cumberland (Cumberland County); On-site; USD 25,000 - 34,000; Full time

Job summary

Johnson Controls is seeking a field service technician to diagnose and repair electronic fire alarm systems at customer sites from the Service Resource Center, ensuring rapid, reliable service and safety compliance.

The role requires a high school diploma or equivalent, mechanical or electronic experience, and a valid driver's license; expect travel and lifting up to 40 lbs. Excellent customer service and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Mechanical or electronic experience is required.
• Valid driver’s license required.
• Demonstrated mechanical aptitude and basic computer knowledge.
• Ability to lift equipment up to 40 lbs.
• Strong communication and customer service skills.

Responsibilities

• Receive service calls and assess equipment/system malfunctions.
• Diagnose problems and perform service and repairs at customer sites.
• Provide solutions and outcomes at the time of service.
• Make on-site recommendations and upsell products/services.
• Quote, sell, and repair on-site to meet compliance and codes.
• Call on potential customers to offer suppression products and services.

Skills

Mechanical experience

Electronic experience

Customer service

Basic computer knowledge

Education

High School diploma or equivalency

Tools

Driver's license

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

• Make recommendations based on manufacturer's specification and state/local codes.
• Identify deficiencies. Quote, sell, and repair on-site.
• Up-sell existing customers to new product offerings and services to meet compliance with current fire code regulations.
• Sell new accounts on the route based on the same compliance criteria.
• Meet or exceed quotas set forth by the direct supervisor.
• Call on potential customers to offer suppression products and services.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provide quotes to support recommendations and solutions.

What we look for

Required

• Completion of High School diploma or equivalency.
• Mechanical or electronic experience
• A valid motor vehicle license is required.
• Demonstrated mechanical aptitude and basic computer knowledge.
• Ability to transport equipment and tools weighing up to 40 lbs.
• Ability to work in restricted areas and adept at maneuvering ladders.
• Ability to demonstrate a high level of customer service
• Effective communication skills with both internal and external customers

Preferred

• Previous experience in the Fire Protection industry preferred
• Knowledge of NFPA standards and dangerous goods an asset.

HIRING HOURLY RANGE: $18.26-25.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.