Experienced Field Service Technician

Wagner Equipment; Bloomfield (NM); On-site; USD 50,282 - 72,461; Full time

Benefits offered by this job

Paid Time Off (PTO) Plan

401K and Roth 401K with company contributions

Tuition Reimbursement

Job summary

Wagner Equipment is seeking a Field Service Class A Technician in Bloomfield, New Mexico. This position involves maintaining and inspecting equipment, communicating with customers about repairs, and performing administrative tasks. Qualified candidates must have a high school diploma, CAT-related courses, and extensive heavy equipment experience.

The role requires frequent travel and offers a pay range of $36.50 – $52.60 per hour based on experience. Benefits include medical insurance, paid time off, and a sign-on bonus.

Qualifications

• 5+ years’ experience servicing heavy equipment.
• 3+ years of customer service experience.
• 1+ year of administrative/clerical experience.

Responsibilities

• Maintain truck and crane inspection logs daily.
• Complete CAT service reports daily.
• Communicate with customers regarding diagnostics and repair status.

Skills

5+ years’ experience servicing heavy equipment

Customer service experience

Sales experience

Intermediate knowledge of CAT equipment

Education

High School Diploma or GED

Relevant CAT-related courses

Job description

$3,000 SIGN ON-BONUS AVAILABLE TO QUALIFIED CANDIDATES.

Benefits

• Paid Time Off (PTO) Plan – up to 96 hours of PTO in the first year plus 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Retirement Plans – 401K and Roth 401K (company contribution up to 7% for eligible employees)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU: payroll‑deduction savings, accounts, loans, VISA card, and more
• Supplemental life insurance, critical illness & accidental insurance, ID WatchDog, and discounted employee phone plans

Position

Field Service Class A Technician or Journeyman Technician.

Pay Range

$36.50 – $52.60 per hour (dependent on education and experience).

Essential Functions

• Maintain truck and crane inspection logs daily.
• Complete CAT service reports daily with legible, grammatically correct content and appropriate SIMS code.
• Transmit photos, timecards, service reports, and other information via e‑mail.
• Maintain customer job records and credit card receipts for accounting.
• Collaborate with the Service, Product Support, and Sales Departments to meet customer needs.
• Communicate with customers regarding diagnostics, repair status, parts, and other concerns.
• Teach and coach other technicians in the field.
• Promote Wagner Equipment Co. to customers.
• Accurately troubleshoot and repair CAT equipment on the first attempt.
• Interpret electrical and hydraulic schematics for repair work.
• Safely rig or hook components for lifting.
• Remove, repair, and install major components in various equipment configurations.
• Maintain tooling in good working order per MSHA and OSHA regulations.
• Determine warranty repairs and guidelines in the field, communicating decisions to customer and dispatcher.
• Maintain the service vehicle in safe and good repair.
• Perform other duties as assigned by the manager.

Required Education And Experience

• High School Diploma or GED.
• Relevant CAT‑related courses.
• 5+ years’ experience servicing heavy equipment.
• 1+ year of administrative/clerical experience.
• 3+ years of customer service experience.
• 3+ years of sales experience.

Additional Eligibility Requirements

• DOT Health Card.
• Class A Driver’s License.
• MSHA License.
• Pass all required pre‑employment screenings (background checks, drug/alcohol testing, fit‑for‑duty testing, and other job‑related tests).

Physical Demands & Competencies

• Standing, walking, talking, sitting, and use of hands & hearing.
• Data entry, telephone, reading/writing, reasoning, organizational, communication, and math skills.
• Safety & product knowledge.
• Ability to ascend or descend ladders, stairs, etc.
• Heavy work that includes lifting/moving objects up to 100 pounds or more.
• Intermediate knowledge of DBS.
• Intermediate knowledge of ET/SIS/SIS Web/STW.
• Work independently with little or no direction.
• Well‑rounded knowledge of CAT equipment.

Travel Requirements

• 75% – 100% travel.

Work Environment

• Noise: Loud.
• Indoors and outdoors.

Wagner Equipment Co. is an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.