Experienced Dispatcher

Aksarben Heating, Air Conditioning, Plumbing; Sacramento (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Life insurance

401(k) with company match

Paid PTO

Paid holidays

Paid training

Employee discounts

SPIFFS/bonuses

Promotion opportunities

Job summary

Beutler Air Conditioning & Plumbing in Sacramento, CA seeks an Experienced Dispatcher to join our team. You will set and schedule technician appointments, dispatch crews, and handle customer calls with focus on accuracy and timeliness.

We offer a competitive hourly rate of $24–$30, overtime, holidays, comprehensive benefits, 401(k) with match, PTO, and ongoing paid training. Join a busy, team‑oriented office and help drive exceptional service.

Qualifications

• High school diploma or GED or related experience.
• Availability to work 7am–8pm shift; overtime and holidays.
• Call Center experience.
• 1+ year as dispatcher or in customer service.
• Thrives in a fast-paced environment with self-motivation.
• Excellent organizational skills and multi-appointment coordination.
• Strong listening and communication abilities.
• Proficient with Microsoft Office (Excel/Word).
• Knowledge of local geographic territory.
• Background check and drug screening required.

Responsibilities

• Set and schedule technician appointments for jobs.
• Outbound dialing to fill the board.
• Ensure service technicians are dispatched efficiently.
• Answer customer calls and enter data into the computer.
• Resolve and assist customers by taking incoming and making outbound calls.

Skills

Call Center experience

Dispatcher experience

Customer service

Organizational skills

Microsoft Excel

Microsoft Word

Geographic knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Company Name

Beutler Air Conditioning & Plumbing

Overview

Beutler is part of a national leader providing plumbing and HVAC products and services to our customers. We currently have an excellent opportunity for an Experienced Dispatcher to join our team.

Schedule: Availability to work a shift that falls between the hours of 7am-8pm depending on need. Overtime available, Holiday pay as well!

What we offer

• $24-30 per hour depending on experience PLUS opportunity to earn weekly and monthly SPIFFS!
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option
• 401(k) plan with company match
• 13 days paid PTO and 8 holidays
• Quality, comprehensive paid training programs
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
• Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

Responsibilities

• Set and schedule technician appointments for jobs
• Outbound dialing to ensure we fill the board
• Ensure service technicians are dispatched efficiently
• Answer customer calls within a busy office and enter customer data into the computer
• Resolve and assist customers by taking incoming calls and making outbound calls

Qualifications

• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
• Availability to work a shift that falls between the hours of 7am-8pm depending on need. Overtime available, Holiday pay as well!
• Call Center experience
• One or more years of experience as a dispatcher or in customer service
• Ability to thrive in a fast-paced environment
• A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices
• Excellent organizational skills and the ability to coordinate multiple appointments
• Demonstrated listening, written/verbal communication, and interpersonal skills
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
• Knowledge of the local geographic territory
• Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.