Experienced Customer Service Representative

Chicago South Shore & South Bend Railroad; Michigan City (IN); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Chicago South Shore & South Bend Railroad is seeking a dedicated Customer Service Support professional to handle daily communications with customers via phone and email and to manage train crew work activities under the Manager on Duty. The role focuses on accurate inventory reporting, billing resolution, and cross-railroad coordination.

The position emphasizes teamwork, strong written and verbal communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Associate or Bachelor’s degree in logistics, business, or communication preferred.

Responsibilities

• Performs daily communications with internal and external customers via phone, email and other channels.
• Manages CSS inventory through the management system to ensure accurate reporting of car movement and waybills.
• Investigates billing discrepancies and follows through to resolve items.
• Prepares and lines-up work activities of train crews as directed by the Manager on Duty.
• Coordinates with connecting railroads to order foreign railcars to support customer needs.
• Performs daily audits on inventory and interchanges to ensure correct charges.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Independent work

Teamwork

Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor’s in logistics, business, or communication (preferred)

Tools

Microsoft Office

Job description

This position performs various duties and tasks to support the CSS Customer Service department and CSS customers.

Schedule: Midnight to 0830 AM Monday thru Friday.

Local Candidates only [affordable commute to Michigan City, IN]. Qualified U.S. Military Veterans are strongly encouraged to apply.

Annual Salary: $58000 and 20% of annual salary bonus potential. Salary will be increased by $5000 once fully qualified in the position.

Benefits: The Company provides a benefits package that includes Aetna PPO Medical, Dental and prescription coverage [no wait period, low deductibles, employee pays less than 15% of total premium cost], 401k [immediate eligibility and company match], Federal Railroad Retirement benefits, company paid short term disability and life insurance, and voluntary vision, long term disability, and supplemental life insurance.

Qualifications:

Education/Certification: High School Diploma or GED required; an associate or bachelor's degree in logistics, business, or communication degree is preferred.

REQUIRED KNOWLEDGE: Expert capabilities in Microsoft Office (PowerPoint, Excel, etc.).

EXPERIENCE REQUIRED: One to three years in customer service, administrative assistant roles. Transportation experience is preferred.

SKILLS/ABILITIES REQUIRED: Effective verbal and written communication abilities. Well-developed organization skills. Detail oriented, capable to multitask, and the ability to adapt quickly when plans change. Ability to work independently and within a team.

Responsibilities:

• Performs daily communications with internal and external customers via phone, email and other to ensure CSS customers are getting quality service.
• Manages CSS inventory through the management system to ensure accurate reporting of car movement, audit waybills, and understand daily rail car. Being the daily inventory expert in order to support customer inquiries and partnering departments.
• Investigates billing discrepancies and following through to resolve open items.
• Prepares and lines-up work activities of train crews as directed by the Manager on Duty.
• Manages car order processing function and the related documentation along with filing.
• Coordinates with connecting RR’s to order foreign railcars as needed to support customer rail car needs.
• Performs daily audits on inventory and interchanges to ensure correct charges are attached to cars.
• Effectively communicates with co-workers, customers and personnel of other railroads via phone and email.
• Maintains a safe course of action in the performance of assigned duties.
• Fills in for the CSS Customer Service Manager when the Manager is out of the office.
• Performs other duties, tasks, and projects as required or assigned to support CSS railroad operations.

Job Type: Full-time

Pay: From $58,000.00 per year

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Experience:

• transportation industry: 2 years (Preferred)

Language:

• Night Shift (Required)