Experienced Customer Service Representative

VCA Animal Hospitals; La Quinta (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

VCA Animal Hospitals in La Quinta, CA is seeking a Client Service Representative to be the face of the practice. The CSR will greet visitors, answer phones, schedule appointments, and outreach to clients for follow-ups.

You will present fees, process payments, and recommend products and services, including prescriptions. The role includes educating clients on pet care, managing medical records, and ensuring the hospital remains clean and organized at all times.

Qualifications

• Greeting visitors and answering telephones as core customer service duties.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups with clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on basic pet care and general husbandry topics.
• Managing medical records, charts and correspondence.
• Maintaining hospital cleanliness and ensuring the facility is neat at all times.

Responsibilities

• Greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending products and services, including prescriptions.
• Educating clients on basic pet care and non-medical husbandry topics.
• Managing medical records and hospital correspondence.
• Maintaining a clean and orderly hospital environment.

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.At VCAVillage ParkAnimal Hospital, we take our mission statement -your pet’s health is our top priorityand excellent service is our goal - very seriously.

With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Salary is commensurate with experience and ranges from $17.00 - $20.00 per hour.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.