Experienced Content Designer - Design

Plaid; San Francisco (CA); On-site; USD 166,000 - 251,000; Full time

Job summary

An innovative firm is seeking an Experienced Content Designer to join its dynamic Design team in San Francisco. In this pivotal role, you will shape the voice and tone of products, ensuring a cohesive content experience for users. Collaborating with Product Designers, Engineers, and Researchers, you'll develop strategies that enhance user interaction and engagement. This role offers the chance to influence content direction and contribute to a growing design practice in a forward-thinking environment. If you're passionate about creating impactful content and thrive in collaborative settings, this opportunity is perfect for you.

Benefits

Comprehensive benefit plan

Medical, dental, and vision insurance

401(k) plan

Equity compensation

Flexible working hours

Professional development opportunities

Qualifications

• 6+ years of experience in content design or strategy for digital products.
• Strong collaboration skills with cross-functional teams.
• Ability to measure content effectiveness through KPIs.

Responsibilities

• Collaborate with PMs and Designers to create best-in-class user experiences.
• Develop content strategies and principles for product writing.
• Coach team members on effective content practices.

Skills

Content Design

Content Strategy

UX Writing

Collaboration

Design Software (Figma, InVision, Sketch)

Education

Bachelor's Degree in a relevant field

Tools

Figma

InVision

Sketch

Job description

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We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Our Design team is made up of Product Designers, Brand Designers, Researchers, Operations and Design Systems. We are excited to have a Content Strategist join our mix of Design experts.

We’re looking for an experienced Content Strategist to join our Design team. You’ll play a critical role in creating a clear, cohesive, content-led experience as customers and users navigate interacting with our products. You’ll team up with Product Designers, Product Managers, Researchers, and Engineers to envision the future of our voice and tone within our products, and work closely with Brand Design and Marketing to bring our brand narrative to life through in-product writing. You’ll also oversee the development of content principles, partner with Design Systems on a content system, and have the opportunity to help grow a first-class content practice within a growing design function.

Responsibilities

• Working with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for our Customers and Consumers
• Collaborating closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through our product experiences
• Prioritizing the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
• Developing the strategy, principles, and information architecture to enable our Design teams to bring content-driven vision to life
• Bringing excellent craft and a unique voice to our product writing
• Contributing to our content system and partnering closely with the Design Systems team
• Coach Designers and xfn partners on how to use our content system
• Building trust with customers and users and helping reinforce their feeling of being in control of their privacy
  
  

Must Have Requirements

• 6+ years’ experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
• Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
• Being impact-oriented, and knowing how to measure the success of your work through KPIs
• Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
• Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
• Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc
  
  

Nice to Have

• Experience building relationships and partnering with Marketing and Communications teams
• Strong visual design skills
• Experience working at an organization with a diverse set of products and users
• Experience working at a B2B2C company
• Skills in working with Research and Data Science to test copy and content effectiveness
• Previous roles as the only Content Strategist on the team
  
  

$166,800 - $250,800 a year

The target base salary for this position ranges from $166,800/year to $250,800/year. The target base salary will vary based on the job's location.

Our Geographic Zones Are As Follows

Zone 1 - New York City and San Francisco Bay Area

Zone 2 - Los Angeles, Seattle, Washington D.C.

Zone 3 - Austin, Boston, Denver, Houston, Portland, Sacramento, San Diego

Zone 4 - Raleigh-Durham and all other US cities

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [e-mail]. Please review our Candidate Privacy Notice here.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [e-mail].

Please review our Candidate Privacy Notice here .

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [e-mail].

Please review our Candidate Privacy Notice here .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Software Development, Technology, Information and Internet, and Financial Services

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